[jsfg_cinti] Fw: Call Center Telecom Consultant Liaison Program News - November 13, 2002
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- Date: Sun, 17 Nov 2002 20:55:17 -0500
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See the following message if you are interested in signing-up for =
consultant liaison programs with various call center technology telecom =
vendors... =20
You should also consider registering with The Brookside Group (see link =
below) which helps organize consultant liaison programs and maintains a =
registry of call center consultants.
November 2002 =
Issue 1. Vol. =
1
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Market News - Compiled by The Brookside Group
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Telecom Consulting Market Size & Growth
Telecom consulting in North America was a $12.5 =
billion industry in 2001, and is projected to grow to nearly $16 billion =
in 2003.
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Nearly 8,000 consulting firms employing more than =
80,000 professionals served the network planning and deployment needs of =
both enterprise and service provider clients.
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Enterprise clients' use of consultants accounted for =
about 65-70% or $8.5 billion of total consulting revenues in 2001, with =
the remaining $4 billion representing service provider and vendor use of =
consultants.
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The decline in telecom consulting growth in 2001 is =
projected to be temporary with a rebound back to 15% annual growth by =
the end of 2003.
[Excerpt from 2002 State of the North American Telecom =
Consulting Market Report]=20
Revenue Growth Opportunities for Consultants
Consultants identified a number of new service or =
business expansion opportunities ranging from network management and =
outsourcing to software development to CRM integration.
The most frequently mentioned business expansion or =
growth opportunities were:
a.. Network management/outsourcing=20
b.. E-business/commerce applications=20
c.. Application service provider deployments=20
d.. Installation and maintenance=20
e.. Software development=20
f.. Web hosting/development=20
g.. Reselling=20
[Excerpt from 2002 State of the North American Telecom =
Consulting Market Report]
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Related Consulting Market News - As reported by other =
market sources
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CRM To Outpace All Other European IT Consulting Growth =
Through 2005.
The European IT consulting market will experience a =
temporary spike in 2003, predicts a new report by Kennedy Information. =
Much of that growth will likely come from CRM work which is expected to =
exceed double-digits increases. [Source:www.ConsultingCentral.com]=20
Contrary To Conventional Wisdom, Security Work Likely =
To Dry Up By FY05
Consulting on homeland security issues may not be the =
next big thing after all.=20
Despite the surge of support for bolstering security =
in the public and private sectors, most programs are woefully under =
funded. Nearly 70% of private and public CIOs say their security efforts =
are under funded, according to a survey sponsored by Deloitte Consulting =
and Aviation Week published late last month. =
[Source:www.ConsultingCentral.com]=20
Consulting Summit 2002
New consulting opportunities are out there... find =
them as you join a faculty of consulting professionals and innovators =
for a series of landmark discussions on the current state of the =
consulting profession, and the opportunities that await the industry in =
the months ahead. Featuring keynote presentations by Rand Blazer, CEO, =
BearingPoint and Richard Foster, Senior Partner and Director, McKinsey =
and Company. Visit www.consultingcentral.com for full agenda details. =20
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Upcoming Events=20
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If you would like copies of any of Brookside's =
presentations from the following industry conferences please email =
msawka@xxxxxxxxxxxxxxxxxx:
=20
CTCA Conference - Sept. 19-21, 2002 in Mississauga, =
Ontario www.ctca.ca
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STC Conference - Oct. 30-Nov.3, 2002 in Nashville, TN
www.stcconsultants.org
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Schooley Mitchell Telecom Consultants Conference - =
Nov. 11-14, 2002 in Cancun, Mexico www.schooleymitchell.com
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Brookside Client Services=20
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Consultant Program Directory
The Brookside Group's 2002 Telecom Industry Consultant =
Program Directory is widely used by all types of industry consultants as =
the primary source for background and up-to-date contact information on =
vendors and their Consultant Support Programs. View Directory.
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Consultant Database
TBG manages and maintains a growing, comprehensive and =
current database of industry consultants. Consultant Liaison Programs =
and Influencer Channels use it to help them identify, segment and target =
consultants who are active and influential in their served markets. =
Consultants use it to subcontract, align and partner with other =
consultants to better serve their mutual clients and develop new =
business opportunities. TBG eventually plans to help end-users locate, =
screen and hire qualified consultants to satisfy their enterprise =
network development and management needs, through the use of our =
database. Acquire a custom list.=20
=20
2002 State of the North American Telecom Consulting Market =
Report
This report provides an in-depth review of the telecom =
consulting market in the United States and Canada. All major voice, data =
and IP network services and equipment categories are covered for both =
the enterprise/end-user and service provider market segments. Get =
more information.
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Vendor Consultant Programs in the News
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Alcatel Consultant Liaison Program=20
Alcatel's Consultant Liaison Program, while just over a year =
old, has proved to be one of the more effective consultant programs =
among service providers, as evidenced by their top ten ranking in The =
Brookside Group annual survey. The ACLP strives to provide the =
consultant community with an efficient and simple method to access their =
consultant staff and establish relationships with Alcatel regional sales =
and support staff. The program was also designed to offer quick access =
to technical information. =20
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To date, Alcatel has had regional briefings in over 30 =
cities nationwide to discuss their award winning OmniPBX 4400 IP-PBX. =
The Alcatel OmniPBX 4400 IP-PBX was recently named the second leading =
vendor in the North American medium to the large IP-PBX market (400+ =
lines), based on the second-quarter 2002 IP-PBX market share results =
published in InfoTech's InfoTrack for Enterprise Communications. =20
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Alcatel is also proud to be a Premier sponsor of The =
Brookside Group Consultant Program Directory. More Alcatel Consultant =
Program information can be found in the Directory and on our site at =
www.alcatelconsultants.com.
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Avaya Consultant Relations Program=20
Launched in October, 2002, the Avaya Consultant Relations =
Program delivers the support consultants say they need the most, =
including product documentation, access to account teams and senior =
management, a single point-of-contact, technical white papers, training =
opportunities and more.=20
Avaya enables businesses to achieve superior results by =
designing, building and managing their communications networks. More =
than one million businesses worldwide, including 90 percent of The =
FORTUNE 500=AE, rely on Avaya solutions and services to enhance value, =
improve productivity and gain competitive advantage.
Focused on enterprises large to small, Avaya is a world =
leader in secure and reliable IP telephony systems and communications =
software applications. Driving the convergence of voice and data =
communications with business applications -- and distinguished by =
comprehensive worldwide services -- Avaya helps customers leverage =
existing and new networks to unlock value and enhance business =
performance.
For information on the Avaya Consultant Relations Program, =
send an email to AskAvaya@xxxxxxxxxx
Equant Consultant Interface Program=20
Equant's two year old Consultant Interface Program is =
currently strengthening its relationships with those consultants who =
work with multinational customers. Equant offers a monthly newsletter, =
updates on their latest customer and company news, white papers, =
webinars and either group or private briefings for those consultants =
interested in more detailed, technical information.
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Equant is a recognized industry leader in global IP and data =
services for multinational businesses, offering network, integration, =
and managed services to global business. The network has unmatched =
seamless global reach, connecting key business centers in 220 countries =
and territories, with local support in 191 countries and territories. =
Building on more than 50 years of experience in data communications, =
Equant serves thousands of the world's top companies. Equant, a member =
of the France Telecom Group, meets the diverse needs of global companies =
with the industry's most extensive portfolio of managed data network =
services. Please visit us at www.equant.com.
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Expanets Consultant Program=20
Expanets offers unparalleled personalized support and access =
to business enhancing tools to those within the consultant community. =
Expanet's consultant program services are designed to ensure responsive =
and competent information to assist you in leading your clients to "best =
in class" decisions. The core of Expanets' Consultant Support Services =
Program is their Strategic Account Team.
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* Strategic Relations Managers (SRMs) represent a single =
point of contact and accountability. The SRM remains involved throughout =
the entire project. Depending on your client's location and project =
scope, the SRM orchestrates the appropriate resources to ensure =
professionalism with your opportunity.
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* The Expanets Team leverages technical resources from the =
world-class products and solutions which they represent. They offer =
access to a wealth of technical information and documentation.
* Expanets has direct access to Application and Design =
Specialists. Their Consultant Liaison Manager can coordinate resource =
access and many other services. For more information call (877) =
397-2638 or go to www.expanets.com.=20
VoiceGenie Consultant Program=20
With VoiceXML, speech recognition application development is =
greatly simplified. By using familiar Web infrastructure and tools, any =
telephone can access VoiceXML applications via VoiceGenie's VoiceXML =
Gateway.
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VoiceGenie's VoiceXML Gateway, a Linux-based Voice-Web =
solution, is engineered within the completely open VoiceXML =
architecture. Delivering highest levels in scalability, robustness and =
reliability, it is the best-selling platform of its kind. As most =
carriers and enterprises prefer to move their platforms on premises as =
their application deployment life cycle moves forward, it offers the =
option to be deployed as a hosted or premise-based solution. Being the =
first Gateway of its kind that is 100% compliant with the VoiceXML =
specifications, it was ranked the #1 hosted VoiceXML Gateway by CT Lab, =
and given the 2001 Innovation Award by TMC Labs. It is available in =
various fully integrated turnkey packages and supports multiple speech =
and text-to-speech engines.=20
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For more information, please visit www.voicegenie.com.
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Brookside Consulting Services
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For Vendors that Need Support=20
The Brookside Group's consulting and research services =
strive to help our clients develop, expand and improve their Consultant =
Liaison Program (CLP) or related market influencer channels. We have =
worked with most of the leading telecom equipment companies and network =
service providers, along with many mid-sized firms and start-ups.=20
Our role ranges from offering advice and market/competitor =
insights to hands-on program support and managed (outsourcing) services. =
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Our market research includes consultant focus groups, custom =
personal or telephone surveys, consultant advisory boards, etc. Or, =
consider our Program Outsourcing in which we allocate dedicated =
resources and work as part of our client's program to help:
a.. Design, manage and fulfill the program's information =
and support services=20
b.. Identify, screen and target the most opportune =
consultants=20
c.. Open doors with consultants and initiate business =
development relationships=20
d.. Screen and hand-off new sales opportunities =20
e.. Track program success, i.e., sales contribution =20
Learn more about our Consulting Services.
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**If you are unable to view this newsletter in HTML or would =
prefer a text only version, please reply to this email with your =
request. Alternatively, you may access our web-based newsletter at =
www.brooksidegroup.com/consultprog.htm.
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If you would like to notify us of a change to your email =
address or should you wish to not receive these Brookside Group =
newsletters, please reply to this email with your changes or request to =
be deleted from our list. Thank you.
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