[jsfg_cinti] FW: [***PIC-SPAM***] Score:15.7 Communications Consultant

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-----Original Message-----
From: Susan Comisar [mailto:scomisar@xxxxxxxxxxxxxx] 
Sent: Friday, January 16, 2009 11:08 AM
Subject: [***PIC-SPAM***] Score:15.7 Communications Consultant
 
 
Consumer Sales - Cincinnati Bell
Communications Consultant
 
Primary Duties
 
This position reports to the Store Manager and is responsible for
representing Cincinnati Bell's brand equity in a retail setting with a
high level of quality service that exceeds our customer's expectations,
excels in needs assessment and consultative selling, and has a thorough
understanding of the products and services offered in the store as well
as the systems and processes that support them. The Store
Representative/Communications Consultant is the personal representative
of Cincinnati Bell to every customer who comes into the store. This
position carries the responsibility of presenting a positive, friendly,
professional and knowledgeable image to the Cincinnati Bell customer.
This position is evaluated by the ability to exceed the customer's
expectations by delivering a value-added communications consulting
service.
*       Provide high quality service to all Cincinnati Bell customers
and potential customers that enter or call the store 
*       Assess the customer's needs and provide optimal communication
solutions and applications from our product and service line that meets
their needs within identified constraints such as budget and
availability 
*       Provide helpful, professional, and courteous assistance on
Cincinnati Bell related services that fall beyond the scope of the
services offered at the store 
*       Take ownership of thoroughly understanding the features and
benefits of all services and products offered, including bundles and new
products and services offered 
*       Take ownership for knowing about and understanding our
promotional offers 
*       Take ownership for understanding the systems that support our
products and services 
*       Thoroughly understand all aspects of the store POS system,
including sales order entry, returns, exchanges, cash management
reports, inventory management and reports and other applications as they
may be developed 
*       Demonstrate an outstanding understanding and application of all
store operating procedures 
*       Demonstrate superior team skills that lead and support other
team members in our mission to serve the customer and operate a highly
professional store operation 
*       Attain sales and service goals as defined by store manager and
customer feedback 
*       Provide consistent documented customer sales and follow up 
*       Successfully demonstrate a superior application of all training
provided
 

Experience / Background

 
*       1 to 2 years relevant telecommunications, retail sales, and
customer service experience desired 
*       Superior Listening skills 
*       Intelligent, able to absorb and demonstrate a thorough
understanding of a broad range of products, services, procedures and
systems 
*       Superior consultative selling skills, needs assessment skills,
problem solving skills and integrative thinking
 

Prerequisites

 
*       Two years of College/Technical School resulting in an
Associate's Degree or equivalent 
*       Relevant education and training courses desired
 

Work Environment

 
Works in phone center store locations
 
Candidates can mail their resume to:
 
Cincinnati Bell Telephone
ATTN:  Karen
221 E. Fourth Street, 103-700
Cincinnati, Ohio  45202
 
Fax their resume to 513-421-5694 or e-mail their resume in ASCII text
format only to resumes@xxxxxxxxxxx
 
 
 
 



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