Below is the result of your feedback form. It was submitted by JSFG@xxxxxxxx on May 8th, 2003 at 09:32AM (CDT). Date: 5/8/03 JobTitle: Customer Service Account Manager JobClass: General Management JobDescript: Customer Service Account Manager. Has responsibility for the order to cash cycle for their assigned account assignments. The CSAM is the primary point of contact for their customers for all supply chain related activity. Essential Functions/Responsibilities (ranked in order of importance): Manage the entire order to cash cycle Order management activities: order placement, order review, inventory check, coordination of emergency trucks, negotiation of order size and shipping date to optimize transportation costs, and manage customer order lead time. Deduction management activity: OSD deduction resolution, resolve unidentified deductions by leveraging CSAM relationship with Buyer, Invoice management activity: Invoice review, mail invoice, and provide late invoice payment support by leveraging CSAM relationship with Buyer Provide EDI maintenance support where appropriate to ensure clean execution of orders. Provide a leadership role to the Deduction Analysts and Collection Coordinator, in order to provide direction and support in achieving the financial goals established for their specific accounts. Develop strong relationships with key customer contacts through daily interaction with buyers, and by conducting customer visits on a regular basis. Key contacts include procurement, warehousing, transportation, and accounts payable. Pro-actively communicate product availability issues to customers. Notify Supply Chain of product availability issues and offer solutions to Supply Chain Planning on possible Mixing Center, Co-Packer, and Plant shipping possibilities. Offer and negotiate Supply Chain programs such as customer pickup and Direct Plant Shipment to customers. Develop effective relationships with internal customers (Sales, Brokers, Warehouse, Transportation, Sales Operations, Planning, Finance, IT, and QA). Participates in ongoing training programs to maintain current! with processes, procedures, and enhanced software upgrades (JDE, Compass, and Manugistics). Identify the most cost efficient means to provide product to the customer by working in conjunction with Transportation, APS & Sales. Provide purchasing guidelines and processes to customers during transition to ONE Sara Lee Foods i.e, consolidation of brand ordering, terms, proper product sourcing. Ensure ongoing adherence to all Order Management Policies, Procedures, and Processes so the result will fulfill all audit reviews. Achieve a Good rating on all Order Management CSC audits. Fiscal & Personal Accountability: This information is required to effectively assign Hay points. Include primary or contributory responsibility. Professional Scope: To what extent do decisions have an impact on the organization? Critical to supply chains costs Maximize transportation efficiencies Optimize order size Review order for tier-rounding Determine lowest cost shipping source Assist negotiation of shorter shelf life product to customer in order to reduced distressed inventory levels. Relationship with customers Represents company's vision of the end-state. Single point of contact for customers on all logistical related issues. Implementation of the company's ONE vision Consolidation of orders: Multiple company's brands to one purchase order Reduces number of invoices for both comapny's & the customer Reduces number of purchase orders for both company's & the customer Reduces EDI transaction costs Improves warehouse efficiency Delivers Easy To Do Business With objective to the customer Supervision Received: Minimal supervision. RCSM's are utilized as an escalation point to resolve issues that require their approval. Overall, CSAM's are empowered to make independent decisions and follow established policies and procedures for appropriate guidelines for execution. Direct Reports: None. Service Relationships: Customers Sales (all levels) Brokers Load Planners Demand Planners Category Planners Distribution/Warehouse Managers Contracted Carriers OS&D IT Deduction Analyst Collection Coordinator Marketing Physical demands: Include lifting/carrying requirements, push/pull requirements, work posture requirements, such as sit, stand, walk, bend, climb, drive, etc. Mental demands: Such as decision-making and/or reasoning, performing calculations, etc. Fast-paced, highly multi-task oriented environment Ability to determine cost effective measures that will satisfy both the customer and Company's operational costs. Ability to solve problems effectively while maintaining Company's operational costs and satisfying the needs of the customer. Work Environment: Corporate Office Environment. Equipment used is multiple computer programs, phone and fax. EDUCATION/EXPERIENCE Minimum education and experience required: College degree required or 3 to 5 years related experience. Knowledge, skills and abilities required: Strong written, oral, and interpersonal skills Negotiating Managing Conflict Problem Solving Risk Taking Computer Proficiency ADDITIONAL INFORMATION CSAM's are required to travel periodically in order to visit customers to resolve issues, introduce new programs, and develop strong relationships with our customers. Additional travel would include participation in Sales meetings, as well as visits to our operational locations (Mixing Centers/Plants). Due to their interaction with many functional areas, they are well positioned for career development within the organization for various positions. These include positions within Sales & Supply Chain. Additionally, CSAM's have career path opportunities within the customer service organization such as Training Manager, Deduction Process Manager, or Region Customer Service Manager. Location: Cincinnati, OH WorkType: Full-time Regular Travel: Yes PositionState: Existing SalaryRange: $ HowApply_Email: Yes Company: MBS Associates Person_Requesting_Profiles: Amy Lindley OtherContact: Jennifer Blum Contact_StreetAddress: 10148 Commerce Park Dr Contact_City: Cincinnati Contact_State: OH Contact_ZipCode: 45251 Contact_WorkPhone: 513-645-1600 Contact_FAX: 513-860-4587 e-mail: staffing@xxxxxxxxxxxxxxxxx Email_Monthly_Message: Yes email: JSFG@xxxxxxxx bgcolor1: #FFFFFF Cutoff: 5/22/03 Submit: Submit Form -------- Env Report -------- REMOTE_HOST: REMOTE_ADDR: 168.215.80.61 HTTP_USER_AGENT: Mozilla/4.0 (compatible; MSIE 5.0; Windows 95; DigExt) You can unsubscribe from the list by sending email to jsfg_cinti-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field. Web archive: http://www.freelists.org/archives/jsfg_cinti Questions to: jsfg@xxxxxxxx