yahoo messenger

Hello,
My friend is having some issues with yahoo and JAWS. For some weird reasons, 
JAWS is not anouncing the user name of the person who is sending her the 
message. She also  cannot go back and check what she has written before sending 
her message. Before she usually just had to do a control r, then JAWS would 
tell her what she'd typed so far, but now it wouldn't. Can somebody please tell 
us why this might happen? How can we solve it? Thanks. 

She is currently using windows XP and JAWS 5.0.  
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