RE: strange problem with IE
- From: "Lisle, Ted \(CHFS DMS\)" <Ted.Lisle@xxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 8 Feb 2007 07:57:39 -0500
I think I'd try to slim down my resource use, as others have suggested.
One thing you need to know about unloading JAWS, and reloading with a
hot key. If it's running as a network resource, that solution is less
than totally satisfactory, and can cause some quirky behavior,
especially if you have to lock down your screen when you leave your
desk. When you come back, JFW won't work as long as that screen is
locked. This is not necessarily a deal breaker (sometimes, you simply
must unload JFW and bite the bullet), but is something you should
expect.
Ted
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of Chris Skarstad
Sent: Wednesday, February 07, 2007 5:53 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: strange problem with IE
Hi. It definitely sounds like a JAWS focus issue to me. Obviously,
something is blocking JAWS's ability to focus in IE, so you will need
to close any programs you have running, and use the process of
elimination to figure out why it's happening. Sometimes, not a lot,
but sometimes, if your screen is full of windows, JAWS can get
confused and not focus in the right window. So first I would
eliminate Windows media player. Dang, what a resource hog that thing
is, and it is very very bulky too, it covers up almost of the screen
with its overblown window size. You could put it in compact mode,
but operating it with JAWS 7 may be a challenge, so I don't know if
the IT department would let you install another program such as real
player or Winamp. if you close that and still have the issue, try
outlook. and if that *still* doesn't work, hell just close
everything, unload JAWS and load it up again. I'm not talking about
rebooting here, I'm talking abot pressing insert f4, closing JAWS,
letting it unload from memory, and then reloading it and see if that
doesn't help. Either way, process of elimination is the way to go here.
At 01:06 PM 2/7/2007, you wrote:
>Hi all
>I'm using jaws 7.0.
>I'm having an annoying problem with IE. This only happens at work when
I'm
>busy doing customer satisfaction surveys. Like I told you guys, we
receive
>service requests in html form. I'm using windows xp at work; I'm not
sure
>which service pack but we're using professional edition.
>I'm having the problem that jaws sometimes behave very strange in IE.
>I have the following applications running:
>IE. of course, where we are reading the service requests in html
form.
>Microsoft word, where I keep a lot of notes about contact details
that we
>received, which is incorrect, and many other useful notes.
>It's a document of about 700 pages.
>Then I have wmp running because I'm having some background music as I'm
>working.
>I have also our tax database running because sometimes I look up
>information about a client's assessment. This is entirely another
>application on its own so I also have this database program running.
Nothing
>to do with access, its just a program that contains all the
information, so
>I can easily access a client's information by copying the tax number
from
>the survey page and paste it into a find dialogue of this program.
This
>program is called nits.
>And then I have my e-mail program, outlook, open to check if any
incoming
>messages are work related.
>So you guys can tell me if this strange behavior is because I have this
>number of programs open, but I don't have programs open that I don't
use. I
>use each and every single one. So this is the strange behavior I'm
getting.
>This happens after I worked for a while in IE.
>When I alt+tab to iE jaws says: Sars national call center satisfaction
>survey as I pres alt+tab but if I press insert+t, jaws say: no window
is
>active.
>Then I press windows+m and then alt+tab again but the same thing is
>happening.
>Then when I hear jaws announce the title of the survey page as I
alt+tab, I
>press tab a lot of times and also f6 but nothing happens.
>I sometimes hear the I-p address of the survey page when pressing tab,
but
>it doesn't put focus back onto the survey page.
>Even the arrow keys or any other IE navigation keystrokes doesn't
work.
>I even tried to get the jaws cursor where my survey html document is by
>routing jaws to pc and then jaws page up and jaws home.
>That's what is very strange. If I press page up, jaws says: page up but
if I
>press home, jaws keeps silent.
>Look, normally when the jaws cursor is active, regardless of what your
>typing echo setting is, whenever the jaws cursor is active, jaws will
say
>page up if you press page up and home if you press home.
>But as soon as this strange thing happens in iE that jaws says: no
window
>is active if I check the title with insert+t, if I then try to move the
jaws
>cursor to the top left corner of the screen after pressing the route
jaws to
>pc keystroke, jaws doesn't say home if I press home, it keeps silent
for a
>bit.
>So whenever this strange thing happens, although I press insert+numpad
dash,
>the jaws cursor is always in the tax program ,nits.
>Let me rephrase this:
>1. I press alt+tab, jaws says: Sars national call center survey.
>2. I press route jaws to pc.
>3. I press page up.
>4. I press home .
>5. I press the down arrow to attempt reading with the jaws cursor down
the
>surveyh page so as to route the pc cursor there.
>At that point jaws reads something in nits.
>Even if I press insert+r till its current window restricted, the jaws
cursor
>reads something in the nits window.
>Jaws will always read something in nits the moment this strange
behavior in
>IE occurs, in no other application. I press alt+tab, the moment I
press
>alt+tab jaws says|: Sars national call center satisfaction survey but
when I
>route jaws to pc and then try to move with the jaws cursor jaws each
time
>reads something in nits. I also tried routing pc to jaws a lot of
times,
>insert+numpad plus.
>After pressing these keys a lot of times, tab, jaws cursor, page up,
home,
>route jaws to pc, route pc to jaws, after a lot of these presses when I
>press route pc to jaws for the hundredth time the survey page gets
focus
>again.
>This strange behavior happens each every 2 hours of work I would say.
>So when I eventually manage to put focus onto the survey page with
route pc
>to jaws, another thing happens, the moment I try to use forms mode, the
>survey page loose focus again. If I then press route pc to jaws, the
page
>gets focus again and I'm on the form field again. This survey page we
are
>using consist of radio buttons and edit boxes. If I'm on a radio
button
>form field and I press down arrow jaws will move to the next radio
button of
>the same question with no problem.
>But the moment I press tab, it looses focus again and I have to route
pc to
>jaws to get it focused on the form field again.
>So then I found it annoying to press route pc to jaws all the time, so
if I
>close iE and I open it again then jaws behaves normally.
>But after about 2 hours of working on the survey page, it does the same
>thing.
>It doesn't help if I unload jaws and bring it back again. This strange
thing
>only goes away if I exit IE and go into it again.
>This strange behavior is causing another very serious problem.
>Let me give you once more some background.
>At work we are not allowed Internet access. Only certain staff is
allowed
>Internet access. So I-T makes use of a company called web sense
enterprise.
>Each time a user attempts to go into a website on the Internet and he
is not
>authorized a notice comes up on his screen in html form notifying him
that
>he doesn't have access. I have e-mailed the I t department about it.
But
>whenever I'm having this strange problem of jaws loosing focus in IE,
it
>sometimes just strangely happens that the page with the current survey
>questions just disappears and this web sense html notice comes up.
>It's a serious problem, because I haven't completed the survey and now
if my
>colleague phones the client a second time, the client might get irate
>because I already completed the survey with him.
>I even tried the history list with control+h, but if I then choose a
survey
>page from that list, I get a new client's information that I haven't
>contacted.
>I just thought maybe you guys could suggest something to customize jaws
so
>that this strange thing never ever happens again.
>Btw my ram is 512 MB.
>This never happens on my home computer. I can surf the net easily, it's
just
>at work with my survey page that this thing happens.
>I hope I explained myself clear enough.
>
>--
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