Hi all
I'm using jaws 7.0.
I'm having an annoying problem with IE. This only happens at work when I'm
busy doing customer satisfaction surveys. Like I told you guys, we receive
service requests in html form. I'm using windows xp at work; I'm not sure
which service pack but we're using professional edition.
I'm having the problem that jaws sometimes behave very strange in IE.
I have the following applications running:
IE. of course, where we are reading the service requests in html form.
Microsoft word, where I keep a lot of notes about contact details that
we
received, which is incorrect, and many other useful notes.
It's a document of about 700 pages.
Then I have wmp running because I'm having some background music as I'm
working.
I have also our tax database running because sometimes I look up
information about a client's assessment. This is entirely another
application on its own so I also have this database program running.
Nothing
to do with access, its just a program that contains all the information,
so
I can easily access a client's information by copying the tax number from
the survey page and paste it into a find dialogue of this program. This
program is called nits.
And then I have my e-mail program, outlook, open to check if any incoming
messages are work related.
So you guys can tell me if this strange behavior is because I have this
number of programs open, but I don't have programs open that I don't use.
I
use each and every single one. So this is the strange behavior I'm
getting.
This happens after I worked for a while in IE.
When I alt+tab to iE jaws says: Sars national call center satisfaction
survey as I pres alt+tab but if I press insert+t, jaws say: no window is
active.
Then I press windows+m and then alt+tab again but the same thing is
happening.
Then when I hear jaws announce the title of the survey page as I alt+tab,
I
press tab a lot of times and also f6 but nothing happens.
I sometimes hear the I-p address of the survey page when pressing tab, but
it doesn't put focus back onto the survey page.
Even the arrow keys or any other IE navigation keystrokes doesn't work.
I even tried to get the jaws cursor where my survey html document is by
routing jaws to pc and then jaws page up and jaws home.
That's what is very strange. If I press page up, jaws says: page up but if
I
press home, jaws keeps silent.
Look, normally when the jaws cursor is active, regardless of what your
typing echo setting is, whenever the jaws cursor is active, jaws will say
page up if you press page up and home if you press home.
But as soon as this strange thing happens in iE that jaws says: no window
is active if I check the title with insert+t, if I then try to move the
jaws
cursor to the top left corner of the screen after pressing the route jaws
to
pc keystroke, jaws doesn't say home if I press home, it keeps silent for a
bit.
So whenever this strange thing happens, although I press insert+numpad
dash,
the jaws cursor is always in the tax program ,nits.
Let me rephrase this:
1. I press alt+tab, jaws says: Sars national call center survey.
2. I press route jaws to pc.
3. I press page up.
4. I press home .
5. I press the down arrow to attempt reading with the jaws cursor down
the
surveyh page so as to route the pc cursor there.
At that point jaws reads something in nits.
Even if I press insert+r till its current window restricted, the jaws
cursor
reads something in the nits window.
Jaws will always read something in nits the moment this strange behavior
in
IE occurs, in no other application. I press alt+tab, the moment I press
alt+tab jaws says|: Sars national call center satisfaction survey but when
I
route jaws to pc and then try to move with the jaws cursor jaws each time
reads something in nits. I also tried routing pc to jaws a lot of times,
insert+numpad plus.
After pressing these keys a lot of times, tab, jaws cursor, page up, home,
route jaws to pc, route pc to jaws, after a lot of these presses when I
press route pc to jaws for the hundredth time the survey page gets
focus
again.
This strange behavior happens each every 2 hours of work I would say.
So when I eventually manage to put focus onto the survey page with route
pc
to jaws, another thing happens, the moment I try to use forms mode, the
survey page loose focus again. If I then press route pc to jaws, the page
gets focus again and I'm on the form field again. This survey page we are
using consist of radio buttons and edit boxes. If I'm on a radio button
form field and I press down arrow jaws will move to the next radio button
of
the same question with no problem.
But the moment I press tab, it looses focus again and I have to route pc
to
jaws to get it focused on the form field again.
So then I found it annoying to press route pc to jaws all the time, so if
I
close iE and I open it again then jaws behaves normally.
But after about 2 hours of working on the survey page, it does the same
thing.
It doesn't help if I unload jaws and bring it back again. This strange
thing
only goes away if I exit IE and go into it again.
This strange behavior is causing another very serious problem.
Let me give you once more some background.
At work we are not allowed Internet access. Only certain staff is allowed
Internet access. So I-T makes use of a company called web sense
enterprise.
Each time a user attempts to go into a website on the Internet and he is
not
authorized a notice comes up on his screen in html form notifying him that
he doesn't have access. I have e-mailed the I t department about it. But
whenever I'm having this strange problem of jaws loosing focus in IE, it
sometimes just strangely happens that the page with the current survey
questions just disappears and this web sense html notice comes up.
It's a serious problem, because I haven't completed the survey and now if
my
colleague phones the client a second time, the client might get irate
because I already completed the survey with him.
I even tried the history list with control+h, but if I then choose a
survey
page from that list, I get a new client's information that I haven't
contacted.
I just thought maybe you guys could suggest something to customize jaws so
that this strange thing never ever happens again.
Btw my ram is 512 MB.
This never happens on my home computer. I can surf the net easily, it's
just
at work with my survey page that this thing happens.
I hope I explained myself clear enough.
--
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