Re: response from FS

Crystal,

I don't believe he wanted you to restart Windows in safe mode since you 
would not be able to run JAWS.  It sounds like he just wants you to run 
Internet Explorer in a safe mode by running it from the run dialog box 
without extensions.  Use:
iexplore -extoff

JAWS should continue to work.  IE will run without any add-ons.  This will 
let you know if one of your add-ons is the culprit.


Tony Schnurr
Programmer Analyst Sr Professional
CSC
6125 E. 21st Street MS 32 Indianapolis IN, USA 46219-2058
Global Outsourcing Services | p; +1-317.306.3608 | f: +1-317.306.4253 | 
aschnurr@xxxxxxx | www.csc.com


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From:
"Crystal French" <raincrow@xxxxxxxxxxxxx>
To:
<jfw@xxxxxxxxxxxxx>
Date:
01/10/2011 12:44
Subject:
response from FS



Hi,
I wrote to FS tech support about the two bugts in Jaws 12, the one where 
Jaws goes quiet on web pages, and the broken UPS tracking in Research It.
 
I am pasting the answer below.
 
My question for the list has to do with the advice given for the web page 
issue.
 
Am I correct that Jaws won't talk in safe mode?
 
I don't have sighted assistance right to hand, so was wondering about 
this.
 
If anyone has tried this to resolve the issue, has it worked?
 
Thanks.
Crystal 
 
Dear Crystal
 
Thank you for contacting Freedom Scientific technical Support. With the 
internet explore issue, try runningthe internet explore software in safe 
mode with extensions.  Use the steps below:
 
1.      Activate the run dialog “windows key+r”
2.     2 Type in:
Iexplore –extoff
And hit enter
 
See if the issue still take place.  In regards to the Research it feature, 
our developers are working on a fix for this in a future update. 
 
  Be sure to include all previous correspondence pertaining to this matter 
when replying to this message so that we might better
assist you. 
 
 Regards,
Mr. Tracey Jackson,
Technical Support Specialist
Freedom Scientific
 
Phone support: 727 803 8600, option #2
E-mail Support: support@xxxxxxxxxxxxxxxxxxxxx <
mailto:support@xxxxxxxxxxxxxxxxxxxxx>
Visit our website at:
http://www.freedomscientific.com/
 


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