Re: reply from tracy jackson regarding outlook express

Sigh. I think we're all in a state of at least as much exhaustion as anger. 
I've been compiling a list of buggy stuff that I'm experiencing with 8, and 
as I've finished some work I had to complete, I'm going to sit down with my 
notes tomorrow and see about putting a coherent memo together. But the stuff 
I report will surely overlap with what other users are finding, depending on 
their usage (for instance, I don't do anything with sound schemes, so I'd 
never have know about what you describe, below).

Truth is, I almost don't want to bother sending the resulting memo to Tech 
Support. It'll contain too many complaints, and in fact I don't think that 
what I need is for tech support to help me find workarounds for this or that 
or the other. There's nothing that out of the ordinary about my computer and 
its specs, and I'm just sure most of this stuff is simply bugs. So I'll 
probably just send to suggestions, maybe with a cc to Bryan, just to keep 
him in the loop, as they say.
From: "Joseph Lee" <joseph.lee22590@xxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, February 06, 2007 9:24 PM
Subject: Re: reply from tracy jackson regarding outlook express


Yardbird, Christ and list,
I've indeed used 7.0, 7.1 and 8.0 and found
that 7.0 is most stable of the three.  The
worst is 7.1 (due to so many bugs, I've
stopped using it; I was particularly
disappointed with how it handles HTML code,
particularly not honoring sound schemes
properly).  * JAWS 8 is a bit stable than
7.1, but it does not match 7.0's stability
level.
* I've complained about this and reported
this problem to Freedom Scientific Tech
Support and received that it has been
escalated; it was even mentioned in the first
update bug fixes list, but it does not work
at all (although it works on systems that
already have 7.1 first release, it will not
work on systems that have 7.1 update
release).  As I've said on an earlier post, a
group wide petition regarding FS Tech Support
and JAWS 8.0 Known Bug List is in order.
Cheers,
Joseph

> ----- Original Message -----
>From: "Yardbird" <yardbird@xxxxxxxxxxxxxx
>To: <jfw@xxxxxxxxxxxxx
>Date sent: Tue, 6 Feb 2007 21:13:49 -0800
>Subject: Re: reply from tracy jackson
regarding outlook express

>Aha, Chris.  Jaws 7.1 I never even
downloaded, after hearing so many
>complaints about it on this list.  And when
my temper grows short from
>hassling with Jaws 8's bugs, I just exit and
launch Jaws 7.  Although that
>isn't what I'd prefer to do, of course.  But
anyway, I can't comment on 7.1
>at all, having simply skipped it.
>cause ----- Original Message -----
>From: "Chris Skarstad" <toonhead@xxxxxxxxxx
>To: <jfw@xxxxxxxxxxxxx
>Sent: Tuesday, February 06, 2007 9:09 PM
>Subject: Re: reply from tracy jackson
regarding outlook express


>Well, to me, JAWS 7.10 was much worse on my
system, but see? there
>you have it again, it just illustrates the
point I made earlier.  It
>works fine on some systems, and others, it's
crap!

>At 10:51 PM 2/6/2007, you wrote:
>>Discouraging?  The short answer is definitely
yes.  Jaws 8 is no gift.  And
>>I'm not one of the people who gripe every
time a new version or a patch
>>update is released.  But I haven't ever seen
such a lot of glitches in a
>>single version.

>>----- Original Message -----
>>From: "Steve Gomes" <finnygomes@xxxxxxx
>>To: <jfw@xxxxxxxxxxxxx
>>Sent: Tuesday, February 06, 2007 8:34 PM
>>Subject: Re: reply from tracy jackson
regarding outlook express


>>I meant to say bob cat.  I thought I was
having trouble explaining it.  Well
>>according to Bryan Tracy is doing his job
exactly as expected.  Can I get
>>paid to type "reboot your computer>"  I guess
we are suppose to send our
>>problems to suggestions.  This is
discouraging isn't it.


>>my web site
>>www.11954.com/gomes
>>phone 720-747-4990

>>----- Original Message -----
>>From: "Yardbird" <yardbird@xxxxxxxxxxxxxx
>>To: <jfw@xxxxxxxxxxxxx
>>Sent: Tuesday, February 06, 2007 9:18 PM
>>Subject: Re: reply from tracy jackson
regarding outlook express


>>> Steve,
>>> That's not so tricky that you've been hard
to understand.  Same thing
>>> happens
>>> to me.  Now I think of it, it often happens
when I delete a file from a
>>> list
>>> view in one of my folders in Windows
Explorer, too.  So it's something
>>> about
>>> lists, not just about the email program.

>>> ----- Original Message -----
>>> From: "Steve Gomes" <finnygomes@xxxxxxx
>>> To: <jfw@xxxxxxxxxxxxx
>>> Sent: Tuesday, February 06, 2007 8:09 PM
>>> Subject: Re: reply from tracy jackson
regarding outlook express


>>> well this is a tricky one to explain.  As I
am replying to you, when I am
>>> done I will hit alt s for send.  then jaws
will say from boa cat.  Now if
>>> I
>>> hit the delete key your message will go away
but jaws will still say
>>> from
>>> boa cat


>>> my web site
>>> www.11954.com/gomes
>>> phone 720-747-4990

>>> ----- Original Message -----
>>> From: "Bobcat" <bobcat11@xxxxxxxxxxxxxxx
>>> To: <jfw@xxxxxxxxxxxxx
>>> Sent: Tuesday, February 06, 2007 8:15 PM
>>> Subject: Re: reply from tracy jackson
regarding outlook express


>>>> Have you noticed that Jaws 8 has started
saying the names of all kinds
>>>> of
>>>> windows when they are no longer on the
screen?  I guess they really
>>>> want
>>>> us
>>>> to know that Elvis has left the building.

>>>> I'm not sure I understand what you are
saying below, Steve.

>>>>> outlook express.  when you reply to a
message and
>>>>> then delete it, jaws speaks the name of the
message you just deleted
>>>>> when in
>>>>> fact the next message is really on the
screen

>>>> Are you deleting the message you just
replyed to or are you deleting
>>>> the
>>>> message you are writing before you send it?

>>>> When I reply to an open message and send it,
I am taken back to the OE
>>>> message list.  If I delete that message
without opening it again, focus
>>>> moves to the next message in the list.

>>>> I'm not sure how to duplicate the problem.
>>>> ----- Original Message -----
>>>> From: "Steve Gomes" <finnygomes@xxxxxxx
>>>> To: <jfw@xxxxxxxxxxxxx
>>>> Sent: Tuesday, February 06, 2007 12:12 PM
>>>> Subject: reply from tracy jackson regarding
outlook express


>>>>> Well here is what Tracy told me to do about
outlook wxpress.  We all
>>>>> know
>>>>> this doesn't work.  All I want them to do is
say yes we are working on
>>>>> it.
>>>>> and you bet I forwarded this to Bryan.
----- Original Message -----
>>>>> From: "Freedom Scientific Technical Support"
<
>>>>> support@xxxxxxxxxxxxxxxxxxxxx
>>>>> To: <
>>>>> finnygomes@xxxxxxx
>>>>> Sent: Tuesday, February 06, 2007 12:50 AM
>>>>> Subject: FW: jaws getting stuck with outlook
express

>>>>>> Dear Steve

>>>>>> Thank you for contacting Freedom Scientific
technical Support.  While
>>>>>> in
>>>>>> Outlook Express, try taking the steps below:

>>>>>> 1.  Activate the configuration manager "JAWS
key+number row 6".
>>>>>> 2.  Pull up the set options menu "alt+s"
>>>>>> 3.  Press the letter a to open the advanced
options menu
>>>>>> 4.  Tab over to
>>>>>> text out delay
>>>>>> 5.  Change this number from 0 to 1000 and
hit enter
>>>>>> 6.  Save the settings "control+s"
>>>>>> 7.  Exit the manager "alt+f4"

>>>>>> See if this resolve your issue.

>>>>>>  Be sure to include all previous
correspondence pertaining to this
>>>>>> matter when replying to this message so that
we might better
>>>>>> assist you.

>>>>>> Regards,
>>>>>> Tracey Jackson,
>>>>>> Technical Support Specialist
>>>>>> Freedom Scientific

>>>>>> Phone support: 727 803 8600, option #2
>>>>>> E-mail Support:
>>>>> support@xxxxxxxxxxxxxxxxxxxxx
>>>>>> <
>>>>> mailto:support@xxxxxxxxxxxxxxxxxxxxx
>>>>>> Visit our website at:

>>>>> http://www.freedomscientific.com/
>>>>>> -----Original Message-----
>>>>>> From: Steve Gomes
[mailto:finnygomes@xxxxxxx]
>>>>>> Sent: Friday, February 02, 2007 12:18 PM
>>>>>> To: Freedom Scientific Technical Support
>>>>>> Subject: jaws getting stuck with outlook
express

>>>>>> I wonder if you are aware of the problems
that we are having with
>>>>>> jaws
>>>>>> 8
>>>>>> and
>>>>>> outlook express.  It started with jaws 7.
when you reply to a message
>>>>>> and

>>>>>> then delete it, jaws speaks the name of the
message you just deleted
>>>>>> when in
>>>>>> fact the next message is really on the
screen.  I did write to you
>>>>>> about
>>>>>> this
>>>>>> once and Tracy told me to change some
settings and that is not the
>>>>>> problem.
>>>>>> Other people are experiencing this problem
also.


>>>>>> my web site

>>>>> www.11954.com/gomes
>>>>>> phone 720-747-4990





>>>>> my web site
>>>>> www.11954.com/gomes
>>>>> phone 720-747-4990

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