Re: remove shared components

Hi bob,

Unless necessary, I would recommend that you do not remove shared 
components. Although, in this case, you just might have to.

The other day, I was working with John Carson at FS to resolve an issue I 
have. We removed jaws 9, including shared components, using the control 
panel and rebooted. Then when the system came back up, using narrator, we 
encountered a dialog box about video intercept. We ignored this box at the 
time. We had to use narrator to go to C:\Program Files\Freedom Scientific 
and delete the shared folder. Then we had to run a repair on jaws 8 to get 
something back. After many attempts and rebooting the system, I finally got 
it back up and running. Then downloaded the full release of jaws 9 and 
installed that.

In essence, I am suggesting A couple of things. The best thing you can do is 
have someone with eyes around to help in case narrator does not work 
properly. Secondly, save the install file to the desktop where you can find 
it easily for installation.

HTH

Rich


----- Original Message ----- 
From: Bobcat
Sent: Thursday, November 29, 2007 6:21 AM


What happens when one removes shared components while uninstalling Jaws when
you have several versions on a system?

I just removed jaws 9 and reinstalled it because I was having issues.  I
thought they might have been a result of updating to the official version
from the beta using Jaws update on the help menu.  So, I downloaded and
installed the official version and removed the old one.  But when I removed
the earlier version I was asked if I wanted to remove shared components.  I
said no because I didn't know if it would mess up other things.

I'm still having issues.

Bob

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