Adrian, I have that same experience and have had so for the last number of years. I have just accepted the fact that outlook does not behave as nice as OE. That said, I understand Outlook is a pretty sophisticated program that uses a lot of resources. So that might be the problem. So we just have to limp along with this program. John _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Adrian Spratt Sent: Monday, August 02, 2010 6:13 PM To: jfw@xxxxxxxxxxxxx Subject: RE: outlook express and jfw I'm using Outlook 2003. Sometimes if I arrow past several unread messages and reopen the folder later, those messages are no longer marked unread. Could that be your experience? I don't find Outlook nearly as consistent or reliable in this regard as Outlook Express which I used until recently. Before doing a repair, as someone else suggested and which I'd hate to do myself, could you have someone with sight look at your screen and make sure Outlook is reporting "unread," regardless of whether JAWS is reading that icon to you? If you aren't noticing other JAWS-reading problems, you'd think this is an isolated problem requiring a specific solution. _____ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of david hardingham Sent: Monday, August 02, 2010 3:49 PM To: jfw@xxxxxxxxxxxxx Subject: outlook express and jfw Hi All, I have jfw 9, winxp and outlook. I have marked messages as unread checked but I suddenly lost this function. I have tried rechecking it but it will not take. Help please, David