Hi Cheryll, The problem was MS Word opening new documents in print view by default. The solution is to open the normal.dot file, change to normal view, then save the normal.dot file. Tom ----- Original Message ----- From: cheryll To: jfw@xxxxxxxxxxxxx Sent: Tuesday, February 27, 2007 11:14 PM Subject: Re: jaws and msword What is the solution referred to. Also, please, what is the key for minimizing? Thanks, C ----- Original Message ----- From: Tom Lange To: jfw@xxxxxxxxxxxxx Sent: Monday, February 26, 2007 4:13 PM Subject: Re: jaws and msword Hi, You wrote: Hi Tom, I just want to say thanks for this info. I too had this problem but didn't know if it was just me or what. I have since corrected it with your great instructions and I can now get a good night's sleep. Thanks. No it wasn't just you; I had the same problem. This problem's been around for years. Fortunately I found the solution on Google and it looks like it's a keeper. I'm glad that the solution was so simple and that it worked for us. Cheers! Tom ---------------------------------------------------------------------------- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.446 / Virus Database: 268.18.4/702 - Release Date: 2/25/2007 3:16 PM __________ NOD32 2085 (20070228) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com