Re: jaws and customer services

I am not sure we have a person in Memphis who is very sharp as far as the scripts writing and knows computers. he tried our new system known as one source with Jaws, window eyes and freedom box and nothing worked.. I will pass this on tomorrow to the tech and find out what kind of platform they are using. You might say that company has painted themselves in to a corner when they bought the software they should have checked if it was screen reader friendly and this mess would not have happen. ----- Original Message ----- From: "john melia" <unclejam@xxxxxxxxxxx>

To: <jaws-users-list@xxxxxxxxxxxxxx>; <jfw@xxxxxxxxxxxxx>
Sent: Monday, June 18, 2007 7:28 PM
Subject: jaws and customer services


I have been working for Federal Express for 14 years, in the beginning the blind reps who were employed at FedEx could do the same job as the sighted workers and I might add did it better, we have the numbers to prove it. Well over time the company made changes to the system and we were not able to get the screen reader to read the screens. It has now gotten to the point that we cannot do the job we were once hired for, I and another blind rep thanks to our call center are doing another job but that will soon be automated and it is a job that is not in the customer service department.
I have a few questions for folks on the list
1 what kind of customer service job are you doing
2 when doing the job are you accessing the web?
3  who set up the system for you and who who wrote the scripts for you.?
Our company is using some sort of java that cannot be read by a screen reader. If you like you can write me off list that way it won't clutter up the list.
the e-mail address is unclejam@xxxxxxxxxxx
If you know anyone who is not on the list but works in a similar place ask them to drop me a line as well.

Thank you very much we have around 10 blind folks and your answers may save there jobs or at least point the company in a new direction. We now have human resources involved and believe me they don't have a clue.
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