RE: jaws 5.1
- From: "jim grimsby" <jimgrims@xxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sat, 1 May 2004 22:10:14 -0700
Well on that last note I would wrather have a new version that does more
of what I need it to do. So if that means I have to put up with a few
bugs tell the next maintance that is ok. For example this sitrix thing
should have been out a long time ago. People need it and they need to
the point that they can deal with a few problems involved.
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of Kay Malmquist
Sent: Saturday, May 01, 2004 8:06 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: jaws 5.1
Well said. I only wish that the powers that be would read this and know
that what you say is felt and echoed by the majority. I personally know
of several people who vary much liked Jaws but because of many of the
attitudes you have just covered, felt they had no recourse but to buy
Window Eyes. One feels that while there are many things that he doesn't
like about Window Eyes, at least tech support is willing to work with
him and admit there are several problems that he has brought up that
need to be worked on.
I like Jaws and feel the competition keeps these two screen readers
moving forward, however,that doesn't mean turning out products before
they are ready just so it can be said a new version is out there. Kay
Malmquist kaylm@xxxxxxxxxxx
----- Original Message -----
From: "Bruce Toews" <coke_drinker@xxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Saturday, May 01, 2004 6:02 PM
Subject: Re: jaws 5.1
Here's what it comes down to. FS shouldn't be comparing themselves with
mainstream software in terms of customer support. If they did, they'd
fail miserably. Just about every piece of software I own, the company
will send an e-mail to *my* e-mail box telling me that a new version is
available, often branded with my name, even though it's just a form
letter. But what FS should be doing is listening: What is the
competition getting raves about? How often are the complaints to FS
about just the opposite? What can we then do to not only catch up, but
move ahead of the competition. Another thing FS needs to do is to take
ownership of its problems. They're extremely good at saying, It's the
web designer's fault, or it's this or that application's fault. But they
need to have a strict policy in place which says, in effect Here's the
problem, the onus is on *US* to fix it, whether that web or software
designer even cares or not. Where possible, they should of course work
with the designer, but where it's not possible, then it's FS's
responsibility to do everything in its power to fix the problem instead
of passing the buck, as they are all too often wont to do. In my
opinion, the competition has the inferior product. But, and this is a
big but, they demonstrate more of an attitude like the one I've outlined
than FS does, and because of that, if FS doesn't recognize the wakeup
call, if FS doesn't recognize that maintaining the satisfaction of
existing users is every bit as important in the short term, more
important in the long term, than attracting new customers, then the
competition will surpass JAWS.
I paid for JAWS out of my own pocket. I've paid for my SMA's,
everything, out of my own pocket. I have an investment to protect. Far
from slamming JAWS, I love the program, I believe in it, I actually care
that a huge part of my savings has gone to its purchase, and I want
what's best for it. End of rant.
Bruce
--
Bruce Toews
E-mail and MSN/Windows Messenger: coke_drinker@xxxxxxxx
Web Site (including info on my weekly commentaries): http://www.ogts.net
For the best oldies anywhere visit http://www.treasureislandoldies.com
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