RE: jaws 5.0 video bug: was:Re: Reading Menus

Hi, well you have to wonder if maybe there is not a problem with jaws.
Because jaws has no problems on most video cards.  It is possible that
there is a problem with these video drivers.   This is a problem any
program is going to have that has to hook in to the video.   Jaws used
to have some of the same problem back in the days it hooked in to the
video for windows 3.1 and 9x.  Some video drivers for some screen
readers that hooked in to the video would give you a vsod every time you
loaded the screen reader.  Fs can not test jfw with every video card.
So make sure you have the latest video drivers installed you might find
that some of your problems go away.   

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of david poehlman
Sent: Sunday, June 13, 2004 5:55 AM
To: jfw@xxxxxxxxxxxxx
Subject: jaws 5.0 video bug: was:Re: Reading Menus



----- Original Message ----- 
From: "emarquette" <emarquette@xxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Saturday, June 12, 2004 9:49 PM
Subject: RE: Reading Menus


I have been quiet for some time about the version 5.0 video bug. I too
have had several versions of JFW, though not before 4.0).  Version 5.0
is the only one that has had problems like you are describing and
others. Most of the time it is easy to solve the problem by unloading
JFW 5.0 and loading 4.51.  Yes, on the same computer, running the same
video driver, in the same program, and in the same menu.  JFW4.51 will
work perfectly where 5.0 leaves you hopelessly lost. The strangest thing
is that though several of us have discussed this (probably until some of
you are sick of it), technical support at Freedom Scientific professed
to be ignorant of any such problem.  I WAS ASTOUNDED!!! I was advised by
technical support at Freedom Scientific that just discussing it on this
list does not necessarily mean that Freedom Scientific will ever know
about the problem.  Indeed, I was encouraged to have all of you who have
encountered the 5.0 video bug to let Freedom Scientific know. After my
first complaint email about 5 or 6 months ago (which was never
answered), I sent another (about two weeks ago).  After about a week, I
received a call from "Problem Escalations," or something like that. I
mentioned my first message and the shower of complaints about the 5.0
video bug that has peppered this list for months. As I said, technical
support at Freedom Scientific claimed to be unaware that JFW had been
seriously crippled with its 5.0 release. I did a complete uninstall,
delete of the directory, and reinstall with Freedom Scientific technical
support on the line. The problem seemed to improve, for a time, but the
problems are back. I intend to call Freedom Scientific again on Monday.
The moral of the story is that Freedom Scientific programmers may indeed
fix things that aren't broken (as was done with version 5.0), but they
most certainly cannot fix something that is really broken if they don't
know about it. SO, PLEASE, PLEASE, PLEASE call technical support,send
emails to technical support, send carrier pigeons to technical support,
or otherwise let them know about the 5.0 video bug.  If you are going to
one of the conventions, announce it with megaphones! Otherwise, this
mess in version 5.0 will never get fixed!!!! P.s. The problem seems to
be limited to some systems.  I was finally brave enough to load it on my
desktop, an IBM Think Center.  It works fine on that system, but it is a
disaster on my IBM ThinkPad R-30.




Ed Marquette
930 West 34th St.
Kansas City, MO 64111
(816) 561- 7111

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of Robert R. Matti
Sent: Saturday, June 12, 2004 6:22 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Reading Menus


I frequently experience the same exact scenario as you describe. Most of
the time unloading and reloading Jaws corrects the menu reading problem
but occasionally I even have to reboot. I have used every version of
Jaws for windows from version 1 through the

current version 5.00.844 and can honestly say that the current version
has delt me more exasperation and grief than any other version!



On Saturday 6/12/2004, Bruce Toews said:
>I know a lot of people have been having problems with the way JFW 5 
>reads menus. Unfortunately, I've been pretty much ignoring the thread. 
>I'm in a situation where JFW ill often start reading menus, then when I

>down arrow, instead of going down to the next menu choice, JFW will 
>open the current submenu and get me stuck in it. The only thing for me 
>to do seems to be to unload and reload JAWS. Is what I'm experiencing 
>similar to what anyone else is experiencing?
>
>Bruce
>
>--


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