Re: help with installation
- From: "Steve Britt" <swimmer953@xxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sun, 17 Feb 2008 10:06:20 -0600
You might want to explain all that to FS as well. This goes to show that a bad
or incomplete install of something else can cause problems later on down the
road. This sounds like you might have to uninstall Office before you can
reinstall Jaws. But the FS people will know more about those details than I do.
I have MS Office at work, but I think it got installed before Jaws did.
Anyway, good luck.
----- Original Message -----
From: bjones
To: jfw@xxxxxxxxxxxxx
Sent: Sunday, February 17, 2008 8:15 AM
Subject: RE: help with installation
Steve
Well thank you for responding. I will have to call FS because I’ve had
someone look it up and she can’t find it anywhere. Someone unfamiliar with
screen readers just installed Office XP on my system but I don’t think it was a
complete install because of how it is working and how Jaws was working with
it,the reason I tried to reinstall it so will be calling ASAP.
Thanks
Barbara
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of
Steve Britt
Sent: Saturday, February 16, 2008 9:10 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: help with installation
Barbara, the particular error code you got doesn't sound familiar. If no one
else on the list has any suggestions, I'd suggest calling Freedom Scientific
technical support and telling them the error code you got when you tried to
re-install Jaws 8. Be sure to give them your Jaws serial number. That error
code will give them a clue as to what went wrong and it might provide an answer
as to how to correct it.
Sorry I can't be of more help. Please let us know what happened.
----- Original Message -----
From: bjones
To: Jfw@Freelists. Org
Sent: Saturday, February 16, 2008 2:41 PM
Subject: help with installation
Hope someone can help. I uninnstalled 8.0 due to some problems I was
having and tried to reinstall it. I got this message: unable to continue the
installation error:824. sub code:0.
Anybody have any ideas what is going on. I also heard something about my
system not being modified, said to go back to setup which I did but got the
same message when I tried a second time.
I’m using xp.
Thanks for any help
Barbara
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