dear list having what appeared to be a clean install of jaws on my dell and subsequent crash and visit of a so called dell support jaws would only work in demo mode. a memberof this list said it due to my "thumb print with fs changing, I am wondering just what constitutes a "thumb print? I know clever vips who use Jaws and make their own computers, they do not make laptops the components are too small, now if a Jaws user makes a desktop and adjusts it or makes a few improvements how muchconstitutes a change of thumbprint with fs? wwhich obviously thought a change of draw was my,well what exactly does it think I am using new pc or doing something illegal? The idea of a never changing thumb print means what exactly,can't they ask me first anyway now whole computer is now being reinstalled that will mean more than a thumb print of course What is the smallest change of thumbprint that fs will not get worried about please I am just being curious thanks Dorothy?