Re: f s tech support concerns

Just a thought, but maybe you only get the contract workers if you actually 
call them and you get the regular tech support if you send e-mail.
Troy



On Wednesday 12/22/2004 09:40 AM, Bruce Toews said:
>I guess I'm lucky. Last time I used FS Tech Support, about a week ago, it
>was via e-mail and I got some of the best tech support I've gotten
>anywhere.
>
>Bruce
>
>--
>Bruce Toews
>E-mail and MSN/Windows Messenger: water_drinker@xxxxxxxx
>Web Site (including info on my weekly commentaries): http://www.ogts.net
>For the best oldies anywhere visit http://www.treasureislandoldies.com
>
>On Wed, 22 Dec 2004, dennis wrote:
>
> > last time i used fs support i got somebody in india.
> > ----- Original Message -----
> > From: "Bruce Riddle" <bruce@xxxxxxxxxxxx>
> > To: <jfw@xxxxxxxxxxxxx>
> > Sent: Wednesday, December 22, 2004 9:11 AM
> > Subject: f s tech support concerns
> >
> >
> >> Hello List,
> >> I had a serious issue happen with f s tech support this  week. I was not
> >> going to say anything about it but after thinking about how the highers up
> >> kind of blew it off I thought I would let yall know. I will give you the
> >> readers digest version.
> >> I called their tech support because of sluggishness with jaws 6.
> >> the tech said his name  was chad and  was very rude.  this should have
> >> brought up a red flag because   their tech support are very courteous.
> >> this
> >> guy tells me  among other things to  go to my ms config and disable
> >> everything in start up. I tell him that did not sound right to me because
> >> for one thing my nortons ranin start up. he tells me my nortons runs as a
> >> service and did not need to be in start up. this did not sound right to me
> >> how ever figureing this guy was trained. I did that. after a little while
> >> of
> >> thinking about it and talking to a friend. I checked and sure enough my
> >> nortonn was not running. I then called the tech support found out they sub
> >> contract tech help now. talked to the supervisor He never ask me my name
> >> serial number or phone number. wich immediately told me he was going to
> >> blow
> >> it off. I ask him for his supervisors name and extention he give me the
> >> wrong extention how ever I did get ahold of his supervisor. The supervisor
> >> looked into it the next day he called me back and first thing he  said to
> >> me
> >> that  i had called 6 times to tech support the day before. wich is correct
> >> 3
> >> times was to get ahold of  some one to take this report. So obviously he
> >> did not take my report serious. I believe that my call was routed to one
> >> of
> >> the sub contracted tech help and  one of that guys friends answered and
> >> gave
> >> tech help however they done it under the name of fs and that is the number
> >> i
> >> called and FS should have been more concerned. I am some what familiar
> >> with
> >> the workings of a computer and knew that the nortons thing did not sound
> >> right, but what if a new comer to computers had gotten the same advice.
> >> what
> >> really concerns me is I am afraid this kind of stuff is becoming the norm
> >> and not accidents anymore. maybe f s has become to big of a business to
> >> care
> >> about the users since we are not major corparations
> >>
> >>
> >> --
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