f s tech support concerns
- From: "Bruce Riddle" <bruce@xxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Wed, 22 Dec 2004 09:11:37 -0600
Hello List,
I had a serious issue happen with f s tech support this week. I was not
going to say anything about it but after thinking about how the highers up
kind of blew it off I thought I would let yall know. I will give you the
readers digest version.
I called their tech support because of sluggishness with jaws 6.
the tech said his name was chad and was very rude. this should have
brought up a red flag because their tech support are very courteous. this
guy tells me among other things to go to my ms config and disable
everything in start up. I tell him that did not sound right to me because
for one thing my nortons ranin start up. he tells me my nortons runs as a
service and did not need to be in start up. this did not sound right to me
how ever figureing this guy was trained. I did that. after a little while of
thinking about it and talking to a friend. I checked and sure enough my
nortonn was not running. I then called the tech support found out they sub
contract tech help now. talked to the supervisor He never ask me my name
serial number or phone number. wich immediately told me he was going to blow
it off. I ask him for his supervisors name and extention he give me the
wrong extention how ever I did get ahold of his supervisor. The supervisor
looked into it the next day he called me back and first thing he said to me
that i had called 6 times to tech support the day before. wich is correct 3
times was to get ahold of some one to take this report. So obviously he
did not take my report serious. I believe that my call was routed to one of
the sub contracted tech help and one of that guys friends answered and gave
tech help however they done it under the name of fs and that is the number i
called and FS should have been more concerned. I am some what familiar with
the workings of a computer and knew that the nortons thing did not sound
right, but what if a new comer to computers had gotten the same advice. what
really concerns me is I am afraid this kind of stuff is becoming the norm
and not accidents anymore. maybe f s has become to big of a business to care
about the users since we are not major corparations
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