RE: dell agony continued
- From: Adrian Spratt <Adrian@xxxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 4 Nov 2010 22:23:33 -0400
Dorothy,
You have a knack for posting off-topic messages without sustaining the wrath
of James the moderator and for drawing other listers in, now including me.
As someone with a background in consumer protection, I feel compelled to say
that people need to know your fears aren't groundless. Two years ago I was
put in a threatening situation not once, but twice, with different workers
while my home was being renovated.
When about to receive a visit from a subcontractor who is a stranger, we
must anticipate how we will handle the situation. One idea is to alert the
main contractor, in this case Dell, ahead of time that we may not feel
comfortable signing a form confirming satisfactory service. At that point,
they will be forced to work something out that doesn't put you in this
terrible position. Other strategies occur to me, but they would make this
reply even longer. to offer some semblance of JAWS relevance, if you have a
scanner, you could insist that the tech guy hand you the form to perform
OCR. I discourage anyone from relying on the person to read it aloud. You
never know what clauses might be passed over.
Now that I'm on an off-topic limb, I want to say I was disappointed with an
earlier message in this thread that referred to an Indian customer service
center. Indian JAWS users have made their presence felt in a positive way on
this list. I have had good experiences with Indian customer services, one in
particular that solved a problem their counterparts here in the U.S.
couldn't. True, I've had some difficulty understanding foreign accents, but
I've had just as much difficulty interpreting the lilts of service reps in
Louisiana in this country and even northern England, where I'm from
originally. If a service center comes across as powerless or ineffectual,
its staff is not to blame. the blame lies with their cost-cutting
contractors.
_____
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Dorothy Ingram-Gorban
Sent: Thursday, November 04, 2010 6:45 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: dell agony continued
the man was obviously unbalanced, I thought of making him read it first as
one normally would but seemed best not to risk any further strange behavior
and phone dell as soon as he was off premises Noman has now taken dell
away to do a recovery as I have emailed you off list----- Original Message
-----
From: David <mailto:davidwhitehead1957@xxxxxxxxx>
To: jfw@xxxxxxxxxxxxx
Sent: Thursday, November 04, 2010 11:12 AM
Subject: Re: dell agony continued
well, perhaps you having such a bad experience with the dell, techie, you
shouldn't have signed the paper,
if you were not happy with the service.
----- Original Message -----
From: Dorothy Ingram-Gorban <mailto:Dorothy.ingram-gorban@xxxxxxxxx>
To: org, jfw@freelists. <mailto:jfw@freelists.>
Sent: Wednesday, November 03, 2010 8:04 PM
Subject: dell agony continued
I had a telephone call from dell the Indian call center ,was told engineer
would be told about his behavior, I said to them if a user of a Dell machine
less than a year old asked for help why grab the one bit you can from a
person who knows the system is not working.I mean the draw sticking,when the
whole system is not responding, send a person who will diagnose the
problems even if he says,"that is hardware and under warranty the rest is
software and not our responsibility. He said we have a software team and
they can by telephone talk you through software problems, well I will bear
that in mind but I have asked the local engineer to come tomorrow and I
think he can see if he can do a reinstall of windows! meanwhile a friend to
whom I sent my 20 digit jaws number after finding it has contacted Fs and a
reset has arrived recently, no point he says in using it until dell is
fixed I am baffled that fs only lets a computer work in demo mode even if
some small item like a draw is replaced, in any case it is not responding
to much at all the dell windows 7 I mean,but my OCR is working,so I can scan
the mail, this means the dell has enough power to let me get it started and
load my OCR it being Kirzweil sorry for mentioning that if not allowed. I
should at least have had enough sense to put a spare speech engine on the
Dell which is using office 7 and Ms outlook since the free ones are I think
improving day by day. I have not tried narrator on windows 7 however it must
be better than XP narrator . Dorothy
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