I had a telephone call from dell the Indian call center ,was told engineer would be told about his behavior, I said to them if a user of a Dell machine less than a year old asked for help why grab the one bit you can from a person who knows the system is not working.I mean the draw sticking,when the whole system is not responding, send a person who will diagnose the problems even if he says,"that is hardware and under warranty the rest is software and not our responsibility. He said we have a software team and they can by telephone talk you through software problems, well I will bear that in mind but I have asked the local engineer to come tomorrow and I think he can see if he can do a reinstall of windows! meanwhile a friend to whom I sent my 20 digit jaws number after finding it has contacted Fs and a reset has arrived recently, no point he says in using it until dell is fixed I am baffled that fs only lets a computer work in demo mode even if some small item like a draw is replaced, in any case it is not responding to much at all the dell windows 7 I mean,but my OCR is working,so I can scan the mail, this means the dell has enough power to let me get it started and load my OCR it being Kirzweil sorry for mentioning that if not allowed. I should at least have had enough sense to put a spare speech engine on the Dell which is using office 7 and Ms outlook since the free ones are I think improving day by day. I have not tried narrator on windows 7 however it must be better than XP narrator . Dorothy