If she arrows down to a message and it says that, she can hit the right arrow to expand the group of messages. Then she can just arrow down through them. Evidently she has her options set so that groups of messages on the same topic are collapsed. So if there are ten or twelve messages on a specific subject, she'll only see one. By hitting the delete key, she'll delete every single one of them. That sure makes it easier to go through a lot of e-mails rapidly, but it also makes it possible to accidentally delete messages you didn't want to delete. If she goes to Tools, then Options, she'll find a checkbox that she can uncheck if she does not want groups of messages to be collapsed. Jerry Berrier 108 Bumble Bee Circle Shrewsbury, MA 01545 -----Original Message----- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Matt Dyer Sent: Friday, December 19, 2003 11:28 PM To: jfw@xxxxxxxxxxxxx Subject: all messages in collapsed conversation will be deleted. Hi List. I am talking with a friend of mine on AOL and I was wondering if anyone here would be able to help us out. When my friend goes to delete a message in outlook express she receives the following message all messages in collapsed conversation will be deleted. What should she do? She is using JFW 5.0 and windows 98 any ideas? Matthew. MSN matthewdyer483@xxxxxxx To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.