Hi, If you are using Microsoft Outlook then you need to choose custom installation and among the options ensure that the outlook plug-in and resident sheild are checked which I think by default may not be but am open to correction on this. Paul. -----Original Message----- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Arianna Calesso Sent: 18 February 2004 17:50 To: jfw@xxxxxxxxxxxxx Subject: Trouble installing AVG Has anyone had trouble installing AVG version 7.0 and using it with JAWS 5.0 new update? I have managed to install it, but I can't get it to load the resident shield and I don't think my email is covered either. If anyone has had experience with this version of the program, please give me some clues. Arianna Calesso -- To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx -- To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx