Re: Ticket 135739 ESCALATED Problem with 7.1
- From: "Allison Mervis" <allisonfm@xxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 22 Jun 2006 17:15:34 -0400
MessageThat's good! Hopefully they will resolve the issue. Thanks!
Allison
----- Original Message -----
From: Rick Harmon
To: jfw@xxxxxxxxxxxxx
Sent: Thursday, June 22, 2006 4:58 PM
Subject: Fw: Ticket 135739 ESCALATED Problem with 7.1
Hi Allison,
here is what I have managed to get out of support. Maybe we'll have this
problem resolved soon.
Rick
----- Original Message -----
From: Support
To: rickharmon@xxxxxxxxxxxxx
Sent: Thursday, June 22, 2006 4:54 PM
Subject: RE: Ticket 135739 ESCALATED Problem with 7.1
Dear Rick:
Thank you for contacting Freedom Scientific Support.
Thank you for your quick response. We have escalated this issue and assigned
the ticket number # 135739. This has been escalated up to our escalations team
for research and resolution. You should hear from us within two business days
or sooner. Thank you for bringing this issue to our attention.
If you have any additional questions, please don't hesitate to contact us.
Thank you for choosing Freedom Scientific!
If replying to this message, Be sure to include all previous correspondence
pertaining to this issue so that we might more quickly assist you.
Regards,
Grant Downey
Technical Support Specialist
Freedom Scientific
Phone support: 727 803 8600, option #2
E-mail Support: support@xxxxxxxxxxxxxxxxxxxxx
Visit our website at:
http://www.freedomscientific.com
Our Mission
To develop, manufacture and market innovative technology-based products
and services that those with vision impairments and learning
disabilities use to change their world.
-----Original Message-----
From: Rick Harmon [mailto: Sent: Thursday, June 22, 2006 4:20 PM
To: Support
Subject: Re: Problem with 7.1
Hi,
1. Using Windows XP with SP2
2. Using Outlook Express bundled with IE 6 I am assuming
3. 1 GB of memory
4. System Speed is 3.0 Ghz Intel Pentium 4
5. The problems do not occur with jaws 7.0
6. Video card is nVidia geforce 4 MX 4000, driver build 8.4.2.1 3/09/2006
from nVidia corp.
7. I installed over the beta 7.1
8. No I haven't tried a repair of jaws, since I just installed it 2 hours ago
and got no error messages during the install.
Thanks,
Rick Harmon
----- Original Message -----
From: Support
To: rickharmon@xxxxxxxxxxxxx
Sent: Thursday, June 22, 2006 3:33 PM
Subject: RE: Problem with 7.1
Dear Rick:
Thank you for contacting Freedom Scientific Support.
We regret the difficulties you are having with JAWS 7.10. It would be
helpful to have some additional information.
1. What operating system and service packs are you using?
2. Are you using Outlook Express bundled with Internet Explorer 6.0?
3. How much RAM do you have?
4. What speed of computer do you have?
5. Do the same problems occur in JAWS 7.0?
6. What video card do you have?
7. Was this the first time you had installed JAWS 7.10 or Did you update
from a prior build of 7.10 or install over the top of what was on your machine?
7. Have you tried running a repair on JAWS 7.10?
How to do a repair on JAWS 7.10.
1. Locate the executable file you used to install JAWS 7.10 and press Enter
to launch it.
2. When the wizard comes up you should be asked if you wish to modify,
repair or remove? Choose repair.
3. Press Enter on Next.
4. When the repair completes, please reboot your machine.
Doing a repair may solve the problem. If you continue to have difficulty,
please call our support hotline at 727-803-8600. We are happy to help.
If you have any additional questions, please don't hesitate to contact us.
Thank you for choosing Freedom Scientific!
If replying to this message, Be sure to include all previous correspondence
pertaining to this issue so that we might more quickly assist you.
Regards,
Grant Downey
Technical Support Specialist
Freedom Scientific
Phone support: 727 803 8600, option #2
E-mail Support: support@xxxxxxxxxxxxxxxxxxxxx
Visit our website at:
http://www.freedomscientific.com
Our Mission
To develop, manufacture and market innovative technology-based products
and services that those with vision impairments and learning
disabilities use to change their world.
-----Original Message-----
From: Rick Harmon [mailto: Sent: Thursday, June 22, 2006 2:23 PM
To: Support
Subject: Problem with 7.1
Hi,
I have a problem with Jaws 7.10. When I use outlook Express. Almost every
time I close Outlook Express, jaws will loose speech and the only way to get
jaws working again is to reboot the PC.
Please let me know what other system details you require and i will send
them to you.
Thanks for any help with this issue.
Rick Harmon
=======
Contact Information:
Skype ID: rharmon928
MSN ID: rharmon928@xxxxxxxxxxx
Email: rickharmon@xxxxxxxxxxxxx
Phone: 330-724-6093
Location: Akron, Ohio USA
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