Re: Strange JAWS 7 problem

Hi Dave, Cindy and all,

    I had this exact same problem a few months ago. After installing JAWS 11.0, 
I had a total of 8 versions of JAWS on my computer, so I decided to uninstall 
versions 6.0, 6.2, 7.0, 7.10 and 8.0 via the Programs/JAWS/Tools/Uninstall JAWS 
method. I ran into the problem right away when I uninstalled JAWS 6.0, as my 
computer kept trying to restart. So, I called my next door neighbor to come 
over and look at my screen; he told me that it kept rebooting to a certain 
point and it would start rebooting again.

    I then asked my neighbor to start up my computer in safe mode; you do this 
by holding down the Control Key while rebooting until a screen appears that 
says, Safe Mode and, of course, JAWS is not active at this point, so that's the 
reason I needed sighted assistance from my neighbor. He then clicked on the 
option to return to the Last Good Configuration, which brought up my Desktop 
with JAWS loaded.

    The good news, in my case, is that JAWS 6.0 was, indeed, removed, so I 
decided to try removing JAWS 6.2 while he was here and the same thing happened 
again, so he repeated the procedure with Safe Mode. I continued and had the 
same result with JAWS 7.0; however, when I removed JAWS 7.10 and JAWS 8.0, it 
did not happen.

    Hope this helps,

    Don
----- Original Message ----- 
  From: DGC 
  To: jfw@xxxxxxxxxxxxx 
  Sent: Wednesday, June 09, 2010 11:38 AM
  Subject: Re: [Bulk] Re: Strange JAWS 7 problem


  Cindy,

  Curious. Were you removing JAWS via the Control Panel Add/Remove Programs, or 
via the Programs/JAWS/Tools/Uninstall JAWS?

  Dave

    ----- Original Message ----- 
    From: Cindy Handel 
    To: jfw@xxxxxxxxxxxxx 
    Sent: Wednesday, June 09, 2010 07:32
    Subject: [Bulk] Re: Strange JAWS 7 problem


    I did ask the tech to remove it before I get the computer back.  I was not 
removing shared files or settings, and I don't have any startup manager.  This 
never happened to me before, and I've been using JAWS since version 3.

    Cindy


    From: Robert Logue 
    Sent: Wednesday, June 09, 2010 10:09 AM
    To: jfw@xxxxxxxxxxxxx 
    Subject: Re: Strange JAWS 7 problem


    If you really want to remove Jaws 7, maybe ask the tech to do that before 
returning the computer.

    Do you have any start up managers?  Did you remove shared files?

    I wonder if it is safe to remove earlier versions of Jaws.  Afterall. New 
versions don't replace old ones.

    I was just now thinking of cleaning out old versions on my computers but 
now I think I'll just leave them alone.  They don't take up that much space.

    Bob

      ----- Original Message ----- 
      From: Cindy Handel 
      To: jfw@xxxxxxxxxxxxx 
      Sent: Tuesday, June 08, 2010 5:45 PM
      Subject: Re: Strange JAWS 7 problem


      Well that's what they said the computer was doing; going to a blue 
screen.  I've never had it happen before and didn't expect it to happen a 
second time, or I never would have tried to uninstall JAWS 7 the day after 
bringing the computer home.  The first repair cost $86, and I don't know what 
they'll charge this time, if anything.  They're very good about not charging if 
the problem hasn't been resolved.  I had the computer built there, so I trust 
them.

      Cindy


      From: Adrian Spratt 
      Sent: Tuesday, June 08, 2010 6:03 PM
      To: jfw@xxxxxxxxxxxxx 
      Subject: RE: Strange JAWS 7 problem


      Cindy,

      I can't answer your question, but I can tell you something very similar 
happened to me when I removed JAWS 6.2. After I went through the restart phase, 
my computer wouldn't get past what I believe is called the blue screen, and I 
had to pay to get my computer consultant to come in. We never did figure out 
what specifically happened, but it's held me back from removing JAWS 8, which I 
also planned to do. I never installed JAWS 7 because so many negative comments 
appeared on lists like this.

      And no, I didn't report it to FS because once the problem was fixed, 
there wouldn't be anything for their tech assistance guys to look into. And if 
I asked them to help me remove JAWS 8 so they could witness what happens, I'd 
be stuck if the computer didn't get past the blue screen because no remote 
connection can be made at that stage. I'd have to summon back my consultant. 
His $125 an hour fee, justified by his complete dependability and the prices in 
this city, has persuaded me to let JAWS 8 keep taking up space.



--------------------------------------------------------------------------
      From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On 
Behalf Of Cindy Handel
      Sent: Tuesday, June 08, 2010 4:08 PM
      To: jfw@xxxxxxxxxxxxx
      Subject: Strange JAWS 7 problem


      I'm just wondering if anything like this has happened to anyone.

      I was trying to uninstall JAWS 7 from my desktop computer.  I did this 
about two, maybe three weeks ago.  I got as far as the finish button, where it 
says, you must restart your computer in order for the changes to take effect.  
I pressed enter on the finish button and heard the closing sounds for Windows 
XP.  But, the computer would not restart.  It sounded like it kept trying, but 
nothing happened.  So, I took it to the computer shop.  I picked it up, 
yesterday.  They said there was a corrupted file in Startup, which they removed 
and everything seemed fine.  I brought it home and it worked well, until this 
morning.  Maybe I should have left well enough alone, but tried, again, to 
uninstall JAWS 7.  The same thing happened.  After pressing the finish button, 
the computer shut down, as expected, but would not restart.  Needless to say, 
it's back in the shop.

      Any idea what could cause this?

      Cindy 


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