Can you arrow down and press insert up arrow to read the line? What about using the insert right arrow. To activate the menus press space. iTunes setup has menus just like this where it doesn't speak the language options in the setup. Hope this helps. ----- Original Message ----- From: Tiffany J. To: jfw@xxxxxxxxxxxxx Sent: Friday, May 06, 2011 11:11 AM Subject: Scripts for ACT CRM software Good afternoon everyone. My name is Tiffany, and I just got a job at En-Vision America, makers of the ID Mate and Script Talk. My job function will be secretarial, and they use a customer relationship management program called ACT CRM software. When using Jaws version 12 with the program, the software won't read dropdown menus or field labels. If there is information in the database, Jaws will read it. However, if I were to be creating a new contact, Jaws won't read any field labels. All it will say is "tab tab tab" and won't read anything in dropdown menus like state abbreviations, etc. My questions are: Are there scripts for jaws and ACT? Are there better CRM programs anyone has used successfully with Jaws? If scripts don't exist, is there anyone who would be willing to possibly write them if I put you in contact with my bosses? Thank you Tif