Reflections on Version 12.0.1158

  • From: "Marquette, Ed" <Ed.Marquette@xxxxxxxxxxxxx>
  • To: "jfw@xxxxxxxxxxxxx" <jfw@xxxxxxxxxxxxx>
  • Date: Sun, 15 May 2011 15:01:16 -0500

I believe this short narrative is consistent with most of the posts on this 
latest "build" of JFW 12.
I reported to this list that, for some reason, Outlook processes started 
refusing to close.  Responses on this list suggested that JFW was not really 
the problem.
Nevertheless, if JFW had been unloaded during the process of closing Outlook, 
the processes closed.  If, however, JFW continued running during the close, the 
process remained open approximately 8 out of every 10 times.
Freedom Scientific technical support initially told me to install version 
12.0.1158.  I protested that I knew that build contained at least one horrible 
bug that made Excel unusable.  The technical support person seemed shocked.
That brings me to my first point.  Wouldn't it be helpful if Freedom Scientific 
personnel, in the Technical Support department, monitored this and possibly 
other JAWS lists?  I know GW Micro employees regularly interact with users on 
the Window-Eyes listserv.  I can assure you that their presence does not 
inhibit the freedom of expression of some of the list members.
Anyway, the technical support person suggested that, instead of posting on this 
list all the defects of version 12.0.1158, a call to technical support would 
resolve the problem -- with just a few settings adjustments.
I suspect those changes are pretty close to the ones Dave mentioned on this 
list, and the changes sounded more like JAWS script editing than a few settings 
adjustments.
Well, since I don't use Excel all that much and since the Outlook problem was 
truly vexing, I installed the JAWS 12.0.1158 version.
I should mention here that the technical support person was very specific about 
not merely "accepting" it as an update, but rather, I was instructed to go to 
the Website and download the full package, which I did.
I have not yet tried Excel (and perhaps I should, though I don't now remember 
the specifics of the Excel problems).  The downloaded 12.0.1158, however, did 
not fix the Outlook problem.
Using the "ticket number," I called Freedom Scientific back.  This time, the 
tech support person remembered the problem.  He said the problem was really a 
Microsoft problem, though JAWS did something to exacerbate the problem.
His suggestion was to do one of the following:
1.  Upgrade to Office 2010;
2.  Use control plus shift plus escape to bring up the offending process and 
kill it manually after exiting Outlook; or
3.  Continue what I had been doing, namely, remove JAWS every time I stopped or 
started Outlook.
Well, that's my version 12.0.1158 story -- for what it is worth.


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  • » Reflections on Version 12.0.1158 - Marquette, Ed