Hi, When you received your JAWS, did you receive Software Maintenance Agreements (SMA) with it? Sounds to me that you didn't get SMA's. Cheers, Joseph From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Isak Sand Sent: Tuesday, October 20, 2009 9:32 PM To: JFW Subject: Problems with the upgrading Hi! When I started using JAWS 10, I got a new license, which should allow using of allso JFW 11 and 12, shouldn't it? The problem is that I can't activate the stable release of JAWS 11. Or I can, but it says that authorisation is for an earlier version of this product. In the about-window of JFW 10, reads that I've 0 upgrades remaining. I ask, has something changed on Freedom Scientific, (the license allows you to use only one version of JAWS), or have I got a wrong license code? This is a small problemn, since JAWS 11 doesn't contain any big changes, but I wander... -- Isak from Finland No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.422 / Virus Database: 270.14.20/2444 - Release Date: 10/20/09 18:42:00