Re: Problem with JFW 11 and Autoarchiving in Outlook Express

Ray,

Not even sure how to do auto archive in Outlook Express. I know that it will 
compact messages every 100 openings of the program and this compacting 
process can take a long time (several minutes) if there are a large number 
of messages.

If auto archive is turned on, why not first try turning it off? That seems 
to me to be the more likely culprit.

I'm going to look now in the tools/options for OE to see what this auto 
archive is all about.


Dave
Created in the Audio Recording and Mixing Studios, San Jose, California


----- Original Message ----- 
From: "Ray Campbell" <ray.campbell@xxxxxxxxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, September 29, 2010 07:31
Subject: Problem with JFW 11 and Autoarchiving in Outlook Express


Hello All:

I've run across an interesting problem.  I had a client call on me 
yesterday, and the problem he called about was his inability to delete 
messages from folders in Outlook Express.  He's running Windows XP Home I 
believe, with JAWS 11.0.756U.  Well, what I was prepared to do is to remove 
the inbox.dbx and sent items.dbx files and force OE to create new ones, 
thinking there was some corruption somewhere.  I identified the store 
folder, then went to close OE.  When I closed OE, I got a message that OE 
wanted to autoarchive messages.  My client said he'd been getting this each 
time he closed out of OE and had pressed alt-F4 to skip it.  I hit OK to let 
the autoarchive process begin.

Autoarchive seemed to be doing its thing, but after a few minutes of copying 
and compacting messages, all of a sudden, JAWS wouldn't say anything -- it 
had been giving me percentages.  When I pressed various keys, JAWS wouldn't 
speak and it appeared the computer was frozen.

We re-started the computer and brought up OE.  Well, the delete problem is 
solved, but my client still gets the prompt for autoarchive when he closes 
OE.  I had him hit OK when it happened, JAWS told us it was copying and 
compacting, then again, the computer appeared to freeze.

What I think is happening is that either the Autoarchiving process isn't 
finishing like it should, or, there's a bug in JAWS.  Has anyone seen this 
and if so, can you give me some ideas of what I might try?  I didn't try 
checking for updates in JAWS, and will probably do that next time I speak to 
the client.

Thanks,



Ray Campbell, Adaptive Technology Help Desk Technician
The Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL  60608
312.997.3651 (Voice/Relay) or 888.825.0080 (Voice/Relay)
ray.campbell@xxxxxxxxxxxxxxxxxxxxx
www.chicagolighthouse.org

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