Re: Problem installing JAWS 7 with Norton

what version of norton are you using?
  ----- Original Message ----- 
  From: curmudgeon 
  To: jfw@xxxxxxxxxxxxx 
  Sent: Saturday, October 29, 2005 8:57 AM
  Subject: Re: Problem installing JAWS 7 with Norton


  but,
  the problem, even after doing that 
  turning off norton
  and allowing authorizing jfw
  to do its thing or what ever it wants
  at home with dial up
  every thing is ok

  but, when i take the laptop  to work
  and plug into, the dsl,
  or allow the wireless to connect to the internet
  norton pops up again and again
  and kills jaws 7
  every time
  unless i turn it off
  so  i am not able to use 7  at work

  and am contemplating
  either turning off the firewall of norton and installing another firewall
  because the window firewall is worthless




  ----- Original Message ----- 
  From: Gene Stevens 
  To: jfw@xxxxxxxxxxxxx 
  Sent: Friday, October 28, 2005 7:31 AM
  Subject: Re: Problem installing JAWS 7 with Norton


  Just for the purpose of activating Jaws you can turn the XP firewall on and 
the Norton one off, then reverse it when you are done.


  Gene Stevens
  On MSN and Yahoo: guystevens@xxxxxxxxxxxxx

    ----- Original Message ----- 
    From: curmudgeon les 
    To: jfw@xxxxxxxxxxxxx 
    Sent: Friday, October 28, 2005 9:03 AM
    Subject: Re: Problem installing JAWS 7 with Norton


    There answer is to disable the Norton firewall

    Cannot afford to do that!

     

    Dear les

     

     Thank you for contacting Freedom Scientific technical Support. If you

    have not authorized JAWS 7, try disabling the Firewall temporarily to

    activate JAWS 7 and see what takes place.

     

     Be sure to include all previous correspondence pertaining to this

    matter when replying to this message so that we might better

    assist you.

     

    Regards,

    Tracey Jackson,

    Technical Support Specialist

    Freedom Scientific Blind/Low Vision Group

    Phone support: 727 803 8600, option #2

    E-mail Support:

    support@xxxxxxxxxxxxxxxxxxxxx

     

    mailto:support@xxxxxxxxxxxxxxxxxxxxx

     

    Visit our website at:

     

    http://www.freedomscientific.com/

    Sent: Tuesday, October 18, 2005 8:17 AM

    To: hardwaresupport

    Subject: Malformed email detected -Software Technical Support Request

     

    Subject = Software Technical Support Request

    Product Name = JAWS for Windows

    WIN Version = Windows XP

    Video Card =  (Multiple Monitors) on ATI MOBILITY RADEON X300

    Synthesizer = eloquence Problem Brief Description= norton 2005 kills

    jaws Problem Steps Taken = <

     

     

    Problem

    At home have hp, pc 

    Xp home edition

    Norton 2003 anti virus only

    Installed jaws 7 no problem

    But laptop, dell 9300,

    Xp pro edition jaws pro,

    Norton internet  security 2005

    Have had to reinstall jaws 7, several times

    Can not have it start up at boot up

    Have jaws 6.20 start  instead

    If I do, have 7 start up

    I get a message from Norton

     

    Norton Internet Security2005

    Program Control

    graphic 119  High Risk graphic 427 

    Alert Assistant

    JFW.EXE is attempting to connect to a DNS server.

    Show Details

    What do you want to do? graphic 840 Always allow connections from this  
gram on all ports

    OK

    No matter what I do

    Allow, block or try and manually configure 

    Or just close the pop up

    It kills jaws

    And will not allow me to turn   any version of jaws on,

    And will not restart or shut down

    I have to do a hard shut down, by holding the power button for 7seconds to 
shut down and restart the computer with jaws 6.20

    And if I switch to 7

    It does the same thing

    Kills jaws

     

     

    Interesting,

    If I start up with jaws 6.20

    Then go online at home dial up,

    No wireless service available or DSL available

    Then switch to jaws 7

    Everything is ok jaws 7 runs ok

    Have done this a dozen times

    With the same results

     

     

     

    Any help greatly appreciated

     

     

    Crazed and confused in Calabasas

     

     

    Les subotnick

     

     

    ----- Original Message ----- 
    From: Paul Porter 
    To: jfw@xxxxxxxxxxxxx 
    Sent: Monday, October 24, 2005 7:06 AM
    Subject: Problem installing JAWS 7 with Norton


    I am trying to install JAWS 7. It installs OK but when Norton Internet 
security is running I get a message to block or unblock JAWS. I select unblock 
but
    JAWS then stops working. When I disable Norton JAWS runs OK. Can anyone 
help.
    thanks
    Paul

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