Re: Problem installing JAWS 7 with Norton

but,
the problem, even after doing that 
turning off norton
and allowing authorizing jfw
to do its thing or what ever it wants
at home with dial up
every thing is ok

but, when i take the laptop  to work
and plug into, the dsl,
or allow the wireless to connect to the internet
norton pops up again and again
and kills jaws 7
every time
unless i turn it off
so  i am not able to use 7  at work

and am contemplating
either turning off the firewall of norton and installing another firewall
because the window firewall is worthless




----- Original Message ----- 
From: Gene Stevens 
To: jfw@xxxxxxxxxxxxx 
Sent: Friday, October 28, 2005 7:31 AM
Subject: Re: Problem installing JAWS 7 with Norton


Just for the purpose of activating Jaws you can turn the XP firewall on and the 
Norton one off, then reverse it when you are done.


Gene Stevens
On MSN and Yahoo: guystevens@xxxxxxxxxxxxx

  ----- Original Message ----- 
  From: curmudgeon les 
  To: jfw@xxxxxxxxxxxxx 
  Sent: Friday, October 28, 2005 9:03 AM
  Subject: Re: Problem installing JAWS 7 with Norton


  There answer is to disable the Norton firewall

  Cannot afford to do that!

   

  Dear les

   

   Thank you for contacting Freedom Scientific technical Support. If you

  have not authorized JAWS 7, try disabling the Firewall temporarily to

  activate JAWS 7 and see what takes place.

   

   Be sure to include all previous correspondence pertaining to this

  matter when replying to this message so that we might better

  assist you.

   

  Regards,

  Tracey Jackson,

  Technical Support Specialist

  Freedom Scientific Blind/Low Vision Group

  Phone support: 727 803 8600, option #2

  E-mail Support:

  support@xxxxxxxxxxxxxxxxxxxxx

   

  mailto:support@xxxxxxxxxxxxxxxxxxxxx

   

  Visit our website at:

   

  http://www.freedomscientific.com/

  Sent: Tuesday, October 18, 2005 8:17 AM

  To: hardwaresupport

  Subject: Malformed email detected -Software Technical Support Request

   

  Subject = Software Technical Support Request

  Product Name = JAWS for Windows

  WIN Version = Windows XP

  Video Card =  (Multiple Monitors) on ATI MOBILITY RADEON X300

  Synthesizer = eloquence Problem Brief Description= norton 2005 kills

  jaws Problem Steps Taken = <

   

   

  Problem

  At home have hp, pc 

  Xp home edition

  Norton 2003 anti virus only

  Installed jaws 7 no problem

  But laptop, dell 9300,

  Xp pro edition jaws pro,

  Norton internet  security 2005

  Have had to reinstall jaws 7, several times

  Can not have it start up at boot up

  Have jaws 6.20 start  instead

  If I do, have 7 start up

  I get a message from Norton

   

  Norton Internet Security2005

  Program Control

  graphic 119  High Risk graphic 427 

  Alert Assistant

  JFW.EXE is attempting to connect to a DNS server.

  Show Details

  What do you want to do? graphic 840 Always allow connections from this  gram 
on all ports

  OK

  No matter what I do

  Allow, block or try and manually configure 

  Or just close the pop up

  It kills jaws

  And will not allow me to turn   any version of jaws on,

  And will not restart or shut down

  I have to do a hard shut down, by holding the power button for 7seconds to 
shut down and restart the computer with jaws 6.20

  And if I switch to 7

  It does the same thing

  Kills jaws

   

   

  Interesting,

  If I start up with jaws 6.20

  Then go online at home dial up,

  No wireless service available or DSL available

  Then switch to jaws 7

  Everything is ok jaws 7 runs ok

  Have done this a dozen times

  With the same results

   

   

   

  Any help greatly appreciated

   

   

  Crazed and confused in Calabasas

   

   

  Les subotnick

   

   

  ----- Original Message ----- 
  From: Paul Porter 
  To: jfw@xxxxxxxxxxxxx 
  Sent: Monday, October 24, 2005 7:06 AM
  Subject: Problem installing JAWS 7 with Norton


  I am trying to install JAWS 7. It installs OK but when Norton Internet 
security is running I get a message to block or unblock JAWS. I select unblock 
but
  JAWS then stops working. When I disable Norton JAWS runs OK. Can anyone help.
  thanks
  Paul

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