Re: Problem Installing JAWS 6.0
- From: Bruce Toews <water_drinker@xxxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Mon, 7 Mar 2005 20:30:54 -0600 (CST)
To FS's credit, I e-mailed them this morning about authorizing JFW 6
without the ILM CD, and early this afternoon had gotten a very nice e-mail
back with all the information I needed.
Bruce
--
Bruce Toews
E-mail and MSN/Windows Messenger: water_drinker@xxxxxxxx
Web Site (including info on my weekly commentaries): http://www.ogts.net
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On Tue, 8 Mar 2005, Flor Lynch wrote:
> You may already know this, but just in case: Uninstalling your Web
> download of JAWS6 shouldn't have been necessary. If you were to
> execute your Web download again, then install the CD version over it?
> Have you successfully installed any other programs since the trouble
> began? Just because you never had trouble before with installing
> programs, doesn't mean you wouldn't encounter it on this or any other
> occasion. We'll see if FS behave in their quite tardy email ways.
>
> ----- Original Message -----
> From: "Jerry Berrier" <jerry.berrier@xxxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Tuesday, March 08, 2005 12:09 AM
> Subject: RE: Problem Installing JAWS 6.0
>
>
> I install programs all the time, never ran into this problem before. In
> fact, I had JFW 6.0 running previously; installed it from a download =
> from
> the web with no problem. I uninstalled it before trying to install from
> =
> CD.
> I also tried using the Run command to run setup.exe. Same result.
>
> No, I'm not ready to do a system restore. That will be my absolute last
> resort. Way too drastic to try before even getting feedback from FS.
>
> Jerry
>
>
> -----Original Message-----
>> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On =
> Behalf
> Of Flor Lynch
> Sent: Monday, March 07, 2005 5:25 PM
> To: jfw@xxxxxxxxxxxxx
> Subject: Re: Problem Installing JAWS 6.0
>
>
> It might not be a JAWS-related issue as such. Have you any other =
> program
> CD's you could try, to see if you get the same result when you try
> installing other programs? Also, the suggestion offered earlier to =
> delete
> the setup.exe files is but a temporary mesure to tide you over, so you =
> could
> do a Find Files & Folders and delete them; or, better, if you knew where
> =
> the
> troublesome modem driver is located, delete it so. Other things you =
> could
> try: Instead of letting the JAWS installation CD auto-run, as you are
> inserting the CD press and hold down the left shift key while the CD-ROM
> drive spins up and down; release it after 20 seconds or so. Then open
> Windows Explorer and go down to the CD drive and, there, get into JAWS6
> =
> then
> into the Setup Folder: there, enter the setup.exe file and try =
> installing
> JAWS that way. Same result? System Restore, as I suggested earlier. =
> If
> System Restore can't run? Then perhaps it's time to uninstall the last
> program, etc., you installed before the trouble first manifested.
>
> ----- Original Message -----=20
>> From: "Jerry Berrier" <jerry.berrier@xxxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Monday, March 07, 2005 9:19 PM
> Subject: RE: Problem Installing JAWS 6.0
>
>
> Actually none of the setup files are in my temp directory. They're all
> =
> =3D
> over the place, and I think most of them relate to repair utilities that
> =
> =3D
> rerun setup for specific programs. I put in an e-mail form to FS this
> morning. Haven't heard anything back yet.
>
>
> -----Original Message-----
>> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On =3D
> Behalf
> Of Chris Skarstad
> Sent: Monday, March 07, 2005 1:00 PM
> To: jfw@xxxxxxxxxxxxx
> Subject: Re: Problem Installing JAWS 6.0
>
>
> Hey Jerry
>
> If the setup.exe files are in your temp folder on your hard drive, =
> it's=3D20
> really ok to trash them, since they're in your temp folder, you =
> really=3D20
> don't need them. What you did was a smart idea, I probably would've =3D
> tried=3D20 renaming the file too. But at this stage, you really don't =
> need
> all =3D those=3D20 setup.exe files, so what I would do is just trash =
> them, and
> then try=3D20 installing JAWS 6 again. Hopefully it'll work this time.
>
> At 05:31 AM 3/7/2005, you wrote:
>> I think it's time to call FS. Here's what I tried, with no success.
> I=3D20
>> chose not to go through my computer renaming all of the
> setup.exe=3D20=20
>> files, since there are a bunch of them. 64 of them after I did a
> disk=3D20
>> cleanup. I took a different route; I created a temporary folder on
> my=3D20
>> hard drive, and copied the entire installation disk into that folder.
> =3D20
>> I then renamed setup.exe to jawssetup.exe. When I ran it, I got =
> the=3D20=20
>> same result. Installing modem driver. So, whatever bogus file is
> being=3D20
>> triggered is probably being called by the Jaws setup file, rather
> than=3D20
>> being a file called setup.exe.
>>
>> I'm truly stumped.
>> I'll report the solution here once FS helps me find one.
>>
>>
>> Jerry Berrier
>> 108 Bumble Bee Circle
>>
>> Shrewsbury, MA 01545-3215
>>
>> Home: 508-845-9944
>>
>> Cell: 508-735-4420
>>
>> E-mail: jerry.berrier@xxxxxxxxxxx
>>
>> Web: http://www.townisp.com/~jerry.berrier
>>
>>
>>
>>
>>
>>
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