Re: Problem Installing JAWS 6.0

  • From: "Flor Lynch" <florlync@xxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Tue, 8 Mar 2005 01:18:06 -0000

You may already know this, but just in case:  Uninstalling your Web
download of JAWS6 shouldn't  have been necessary.  If you were to
execute your Web download again, then install the CD version over it?
Have you successfully installed any other programs since the trouble
began?  Just because you never had trouble before with installing
programs, doesn't mean you wouldn't encounter it on this or any other
occasion.  We'll see if FS behave in their quite tardy email ways.

----- Original Message ----- 
From: "Jerry Berrier" <jerry.berrier@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, March 08, 2005 12:09 AM
Subject: RE: Problem Installing JAWS 6.0


I install programs all the time, never ran into this problem before.  In
fact, I had JFW 6.0 running previously; installed it from a download =
from
the web with no problem.  I uninstalled it before trying to install from
=
CD.
I also tried using the Run command to run setup.exe.  Same result.

No, I'm not ready to do a system restore.  That will be my absolute last
resort.  Way too drastic to try before even getting feedback from FS.

Jerry


-----Original Message-----
>From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On =
Behalf
Of Flor Lynch
Sent: Monday, March 07, 2005 5:25 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Problem Installing JAWS 6.0


It might not be a JAWS-related issue as such.  Have you any other =
program
CD's you could try, to see if you get the same result when you try
installing other programs?  Also, the suggestion offered earlier to =
delete
the setup.exe files is but a temporary mesure to tide you over, so you =
could
do a Find Files & Folders and delete them; or, better, if you knew where
=
the
troublesome modem driver is located, delete it so. Other things you =
could
try:  Instead of letting the JAWS installation CD auto-run, as you are
inserting the CD press and hold down the left shift key while the CD-ROM
drive spins up and down; release it after 20 seconds or so.  Then open
Windows Explorer and go down to the CD drive and, there, get into JAWS6
=
then
into the Setup Folder:  there, enter the setup.exe file and try =
installing
JAWS that way.  Same result?  System Restore, as I suggested earlier.  =
If
System Restore can't run? Then perhaps it's time to uninstall the last
program, etc.,  you installed before the trouble first manifested.

----- Original Message -----=20
>From: "Jerry Berrier" <jerry.berrier@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, March 07, 2005 9:19 PM
Subject: RE: Problem Installing JAWS 6.0


Actually none of the setup files are in my temp directory.  They're all
=
=3D
over the place, and I think most of them relate to repair utilities that
=
=3D
rerun setup for specific programs. I put in an e-mail form to FS this
morning.  Haven't heard anything back yet.


-----Original Message-----
>From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On =3D
Behalf
Of Chris Skarstad
Sent: Monday, March 07, 2005 1:00 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: Problem Installing JAWS 6.0


Hey Jerry

If the setup.exe files are in your temp folder on your hard drive, =
it's=3D20
really ok to trash them, since they're in your temp folder, you =
really=3D20
don't need them.  What you did was a smart idea, I probably would've =3D
tried=3D20 renaming the file too.  But at this stage, you really don't =
need
all =3D those=3D20 setup.exe files, so what I would do is just trash =
them, and
then try=3D20 installing JAWS 6 again. Hopefully it'll work this time.

At 05:31 AM 3/7/2005, you wrote:
>I think it's time to call FS.  Here's what I tried, with no success.
I=3D20
>chose not to go through my computer renaming all of the
setup.exe=3D20=20
>files, since there are a bunch of them.  64 of them after I did a
disk=3D20
>cleanup. I took a different route; I created a temporary folder on
my=3D20
>hard drive, and copied the entire installation disk into that folder.
=3D20
>I then renamed setup.exe to jawssetup.exe.  When I ran it, I got =
the=3D20=20
>same result. Installing modem driver. So, whatever bogus file is
being=3D20
>triggered is probably being called by the Jaws setup file, rather
than=3D20
>being a file called setup.exe.
>
>I'm truly stumped.
>I'll report the solution here once FS helps me find one.
>
>
>Jerry Berrier
>108 Bumble Bee Circle
>
>Shrewsbury, MA 01545-3215
>
>Home: 508-845-9944
>
>Cell: 508-735-4420
>
>E-mail: jerry.berrier@xxxxxxxxxxx
>
>Web: http://www.townisp.com/~jerry.berrier
>
>
>
>
>
>
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