Re: Norton software

  • From: "dave-d0619" <dave-d0619@xxxxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Sun, 5 Apr 2009 14:36:16 -0400

Hello Kenneth:

Even with this utility you recommend, I would not mind betting that it leaves a 
large number of files behind in the Windows System Folder and sub folders and 
registry keys and entries in the Windows registry.

Forgive me for my cynicism, I just do not trust Symantec to have their 
uninstall utility completely remove their product from a computer system.

If you could trust companies too, as they say, "would you like to completely 
uninstall the product from your system?", and their uninstall utilities 
actually did what the question asked you, that is to say, completely remove 
their product from a system, then there would not be the need for other 
programs such as registry cleaners and the like, that you would need to use, in 
order to clean out the crap that these uninstall utilities leave behind.

Also, by placing your system under the reliance of a particular suite of 
programs to protect your computer, you become hostage to their whims and 
fancies as to how they protect your system.  So, for example, if you purchase a 
suite of utilities to protect your system and you chose not to purchase a 
CD-ROM copy, and the company then releases a version that is full of bugs, it 
would be very unlikely, that you could download and re-install the version you 
purchased, from the companies web site, as companies only keep the latest 
version of their software available for download.

At the end of the day, if you are happy with Norton Utilities, that is all that 
matters.

If you have more than one system, you might want to try some of the other 
programs that have been suggested on this list to see how you like them.

Sincerely:

Dave Durber

----- Original Message ----- 
  From: Kenneth Chernack 
  To: jfw@xxxxxxxxxxxxx 
  Sent: Sunday, April 05, 2009 8:05 AM
  Subject: Re: Norton software


  Hi Tom. Please see my response to Dave that touches on many of your questions.

  Try www.symantec.com/nrt to fully remove Norton products. Please read their 
knowledge base articles on this subject before using it since it is so powerful.

  I have a friend who attempted to run McAfee on a system like yours. Same 
result as you. He had to upgrade the hardware (processor and memory) to get it 
performing much better.

  Yep, the India support team makes me crazy too. Sometimes they are great... 
and sometimes they are lousy and I just ask for a supervisor to get better 
support!

  Good luck.
  KenC

    ----- Original Message ----- 
    From: Thomas J. Hesley 
    To: jfw@xxxxxxxxxxxxx 
    Sent: Saturday, April 04, 2009 5:54 PM
    Subject: RE: Norton software


    Yep.  A couple years ago, I purchased the Norton suite ($79.99) because I 
thought I had a virus and figured that this would be a quick way of killing it. 
 But when I installed the suite, I got far worse than a virus.  It did do a lot 
of scanning that seemed to slow down my 1.4 Ghz Athelon 64 box significantly.  



    So I decided to remove it.  More problems.  In fact, there seems to be no 
way you can completely remove all Norton artifacts from your system without a 
complete reformatting of your hard drive.  At that time, they didn't provide an 
uninstall feature that completely cleaned up everything.  So reformatting the 
drive was precisely what I had to do because when I attempted to uninstall the 
beast, I unknowingly corrupted my boot sector.  The machine would no longer 
boot and I could not access any of the data.  The Recovery Console was useless, 
since I had no backup of that sector.  



    Then I had to fight the language barriers with the Norton help desk, 
located in India by the way.  They were unable after nearly two hours, to get 
my drive working again.  So I had to repartition and reformat the drive, losing 
all my data, and do a complete OS install from scratch.  



    Finally to top it all off, I requested a refund of my $79.99, which they 
agreed to but never provided.  So anytime someone says Norton to me these days, 
I get woozy.  A bit of PTSD perhaps?  J



    Tom Hesley

    http://tomhesley.com/



    -----Original Message-----
    From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf 
Of dave-d0619
    Sent: Saturday, April 04, 2009 5:26 PM
    To: jfw@xxxxxxxxxxxxx
    Subject: Re: Norton software



    Whether or not Symantech has or has not made substantial improvements to 
their products is not the point.



    May I ask, that you find the suite of programs easy to use because, you 
still have a reasonable degree of vision that you are able to read the screen?



    The main gripe that those of us who use programs such as JAWS and 
Window-Eyes have, is that the suite of programs contained within Norton 
Utilities has become more and more inaccessible over the past few version 
releases.  This means that we need to ask someone with vision in order to 
configure the program for our changing needs.  In my opinion, this is not equal 
access, that leads to independence and being self sufficient.



    I would also fundamentally disagree in your statement that the program does 
not take over enormous computer resources.



    Another reason why I do not use Norton utilities, is the difficulty you 
have if you want to remove the product from your system.



    The same goes for MacAfee and the AOL (arseholes on line) software and the 
like



    Sincerely:



    Dave Durber



    ----- Original Message ----- 

      From: Kenneth Chernack 

      To: jfw@xxxxxxxxxxxxx 

      Sent: Saturday, April 04, 2009 3:30 PM

      Subject: Re: Norton software



      Hi. I have been a member of this discussion group for the past few months 
silently reading and learning a lot. THANKS for the education!



      I am not a JAWS user today, but I will be using it in my future as my 
deteriorates. I have been on vacation for the past week or so. I am catching up 
with email. I noticed a few posts bashing Norton and their 2005 products.



      This is my first post to this list and I don't mean to ruffle any 
feathers BUT I am a Norton fan. Norton 360 version 2.0 is a one-stop shopping 
product that is easy to use, and I really do not believe it degrades the 
performance of your system.



      You don't have to integrate Norton Anti-virus and/or Internet Security 
and/or SystemWorks to get full security protection and other miscellaneous 
performance tools since Norton 360 has it all and defaults to a schedule of 
updating your system when your PC has been idle for some time.



      If the new version still doesn't integrate well with JAWS that is a 
serious issue. If the new version is too expensive, yes that's another show 
stopper. 



      But Symantec has made many improvements and enhancements to their 
products and I would give it a second chance. The company is certainly on top 
of security issues.



      Thanks for listening.

      KenC


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