No JAWS context menus

Hello everyone,  I hope I will be able to explain my problem so it will be 
clear.  I had an authorization problem and called SF to fix that problem, but 
now I unable to find options, basics, voices, etc.  When I enter on the desktop 
icon there is funny sound and nothing happens except I am unable to read my 
Power Braille.  

Can anyone tell me how to fix this and/or explain what is wrong?  I would 
really appreciate the help.  

EMK


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