Re: New FSCast Reveals Big News about JAWS 10

Hi,
just my two bucks worth, the new Tandum feature looks brilliant. I would love it if Freedomscientific could take this one step further though and make it available as a remote access tool. Being a support person, I owould love to be able to remote to sighted customer's machines to work on them in the same way as my colleagues do. This often just involves troubleshooting the OS or installing software etc. Even the basic narator functionality features would be enough in some cases in my opinion, without having to install video intercepts etc.
----- Original Message ----- From: "Mark Driesenga" <truthobjective@xxxxxxxxx> 
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, September 23, 2008 1:31 AM
Subject: Re: New FSCast Reveals Big News about JAWS 10
Thank you. Yes, that is exactly what I was doing. I think both iTunes support and the new feature are fantastic, as I said in different words before. :) ----- Original Message ----- From: "Bruce Toews" <bruce@xxxxxxxx> 
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, September 22, 2008 8:12 PM
Subject: Re: New FSCast Reveals Big News about JAWS 10



It's not about you, Joel. Mark was just making a point.

bruce

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On Mon, 22 Sep 2008, Yardbird wrote:


Hi Mark,
Did I say anything to disparage this new feature? I don't think so. I said I 
don't use ITunes, and I think I said that I could see how this would be
great for those who do. Okay? I'm really glad about it. Honest. Just not an 
ITunes kinda guy, myself. That wasn't a dismissal. No way. Thanks.
----- Original Message -----
From: "Mark Driesenga" <truthobjective@xxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, September 22, 2008 4:40 PM
Subject: Re: New FSCast Reveals Big News about JAWS 10


Well, yeah, but see, most of the rest of the universe is using iTunes as
their media player of choice, and so any time we blind users have access to the same mainstream software is a major step forward, in my book. So that's 
why everyone's making a big deal of the iTunes thing.  The new Tandem
feature is going to be great for all users b/c I remember having an issue a couple years ago with a website and the JAWS cursor with onmouseover links. The tech support person had no problem and I was the one with the problem 
that couldn't be duplicated.  Now, if the Tandem feature had been there
then, things would have been sorted out. so this is definitely a major step 
forward along those lines as well.
----- Original Message -----
From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, September 22, 2008 7:12 PM
Subject: Re: New FSCast Reveals Big News about JAWS 10



I just listened to the FSCast, too. I'm not an ITunes user, although I
certainly can appreciate the difference this scripting I think there's
some
built-in scripting in Jaws 10, anyway)and the MSAA on Apple's side will
make
with Jaws, because I once explored the site out of curiosity and realized that without buying the JTunes scripts,there wasn't a chance in the world that I could even familiarize myself with the site's layout and features. 
So
that's great, for those who will use it.
But the feature they're making the big fuss about is this Tandem function 
that will allow someone, for instance a Jaws tech support person, to
directly connect with a Jaws user's computer and actually operate it,
tweak
settings and scripts, and all sorts of helpful things. Just plain Jaws
users
will be able to also use the feature for free acting as the "controller" 
to
help a Jaws-using friend if it's only occasional usage, or pay a quarterly or annual subscription fee. But for the user, the main advantage will be that when you call FS tech support, they can connect with you and do stuff on your own computer, and you can continue to operate from your side, as 
well, if that's called for. The podcast explains very clearly how it
works.
In this case, of course, the Jaws customer doesn't have to pay any fee. FS 
is paying on the support side, the "controller's" fee it's called.

I remember a few years ago I got frustrated about an FS tech support
person
not being able to duplicate a problem I was describing, in this case a
couple of bugs that he had a hard time understanding and couldn't
duplicate
on is own computer. I remember saying something like that audible.com had 
something like this in place for years, and had often helped me with
difficult issues, so what was the big deal for FS? Of course there were
reasonable-sounding answers about the complexity of a screen reader being 
involved or something, so I just let it go. But this ought to be really
nice
for some users, especially newer ones but not exclusively so.

----- Original Message -----
From: "Chris Hallsworth" <christopherhallsworth71@xxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, September 22, 2008 3:28 PM
Subject: Re: New FSCast Reveals Big News about JAWS 10


Yeah I know what you mean!

--
Chris Hallsworth
E-mail: christopherhallsworth71@xxxxxxxxxxxxxx
MSN: ch9675@xxxxxxxxxxx
Skype: chrishallsworth7266
----- Original Message -----
From: "Mark Driesenga" <truthobjective@xxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, September 22, 2008 11:18 PM
Subject: Re: New FSCast Reveals Big News about JAWS 10



I can't wait for the new JAWS beta, just for the iTunes support! :)
Definitely worth it.
----- Original Message -----
From: "Alex Midence" <alex.midence@xxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, September 22, 2008 5:10 PM
Subject: Re: New FSCast Reveals Big News about JAWS 10



I'm excited about the possible patch for Jaws 8 and 9 and iTunes.

On 9/22/08, Bruce Toews <Bruce@xxxxxxxx> wrote:

The September FSCast is now out. This month, Eric Damery returns to
talk
about the next public beta of JAWS(R) 10. Not only have we made changes 
in
response to your feedback, but there are exciting new features to show 
you. We'll demonstrate the powerful out-of-the-box access JAWS users
can
now enjoy with iTunes(R) 8. Plus, we unveil a significant new feature 
that
will change the way many JAWS users receive support and assistance.
This
is an FSCast you won't want to miss. It can be obtained from
http://www.freedomscientific.com/fscast
--
  Bruce Toews
  dogriver@xxxxxxxx

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