Re: Lots of blank virtual buffers in IE 7 with JAWS 7.1 and 8.0.

MessageHi Darrell,

No it doesn't have anything to do with AVG.  I've used it for years here 
without any problems like this one.

Rick


=======

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Here you will find Audio tutorials for popular programs, blindness related web 
links, blind mailing list links and documents for various things. 

  ----- Original Message ----- 
  From: Darrell Shandrow 
  To: jfw@xxxxxxxxxxxxx 
  Sent: Sunday, January 14, 2007 1:15 PM
  Subject: Re: Lots of blank virtual buffers in IE 7 with JAWS 7.1 and 8.0.


  Hi Jim, Rick and all,

  I seriously doubt this issue has anything to do with AVG.  I don't run AVG 
and I'm experiencing this issue all over the place.  I'm using Microsoft's 
OneCare solution.

    ----- Original Message ----- 
    From: Jim Grimsby JR. 
    To: jfw@xxxxxxxxxxxxx 
    Sent: Sunday, January 14, 2007 11:10 AM
    Subject: RE: Lots of blank virtual buffers in IE 7 with JAWS 7.1 and 8.0.


    hi Rick I am also not having this problem with outlook xp.  it seems to be 
just internet explorer and fire fox. 
      -----Original Message-----
      From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On 
Behalf Of Rick Harmon
      Sent: Saturday, January 13, 2007 6:39 PM
      To: jfw@xxxxxxxxxxxxx
      Subject: Re: Lots of blank virtual buffers in IE 7 with JAWS 7.1 and 8.0.


      Hi,

      I've had AVG installed here for years now and it's never caused a problem 
with my internet.  I've had blank pages on email as well since i use HTML based 
emal messages.  I am not really sure what to tell you on your end.  I suppose 
you could un install AVG and see if the problem goes away.  If it doesn't go 
away then you know its nothing to do with AVG and can re install it.

      Rick


      =======

      Visit my webpage at www.blind-geek-zone.net

      Here you will find Audio tutorials for popular programs, blindness 
related web links, blind mailing list links and documents for various things. 

        ----- Original Message ----- 
        From: bjones 
        To: jfw@xxxxxxxxxxxxx 
        Sent: Saturday, January 13, 2007 9:34 PM
        Subject: RE: Lots of blank virtual buffers in IE 7 with JAWS 7.1 and 
8.0.


        Rick
        This happens with my e-mail and I did get the same thing on the 
Internet tonight but seems to be happening since installing AVG virus 
protection 2 days ago.  Is there something that can be done?
        Barbara


          -----Original Message-----
          From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]On 
Behalf Of Rick Harmon
          Sent: Saturday, January 13, 2007 9:18 PM
          To: jfw@xxxxxxxxxxxxx
          Subject: Re: Lots of blank virtual buffers in IE 7 with JAWS 7.1 and 
8.0.


          Hi,

          When using  JAWS 7.1  or   8.0 and IE 7 and possibly IE 6 when a 
browser is first loaded and you go to a web page sometimes you will get an 
apparently blank page.  But if you use the  JAWS cursor you can tell that the 
page isn't actually blank.  This also happens when you go from site to site or 
on IE7 when you switch tabs as well.

          Sometimes this can be gotten around by pressing F6 a couple of times 
but other times all you can do is close the browser and try it again.

          HTH

          Rick


          =======

          Visit my webpage at www.blind-geek-zone.net

          Here you will find Audio tutorials for popular programs, blindness 
related web links, blind mailing list links and documents for various things. 

            ----- Original Message ----- 
            From: bjones 
            To: jfw@xxxxxxxxxxxxx 
            Sent: Saturday, January 13, 2007 9:10 PM
            Subject: RE: Lots of blank virtual buffers in IE 7 with JAWS 7.1 
and 8.0.


            Okay thanks Rick now my question is what are the problems being 
associated with this as I just picked up the messages on this and haven't read 
them all.
            Barbara

              -----Original Message-----
              From: jfw-bounce@xxxxxxxxxxxxx 
[mailto:jfw-bounce@xxxxxxxxxxxxx]On Behalf Of Rick Harmon
              Sent: Saturday, January 13, 2007 8:50 PM
              To: jfw@xxxxxxxxxxxxx
              Subject: Re: Lots of blank virtual buffers in IE 7 with JAWS 7.1 
and 8.0.


              Hi Barb,

              Virtual buffers are used so you can navigate a HTML page where 
there actually isn't any cursor for JAWS to use.  SO the Web page is read into 
a virtual buffer and massaged to something that is more presentable and able to 
be navigated with the PC cursor.  Everytime you read a web page or answer a 
email using HTML you actually are using a virtual buffer whether you are aware 
of it or not.  JAWS also uses these virtual buffers in other areas to show text 
windows with different types of information in them.  IF you have a window that 
JAWS brings up and tells you to press Escape at the end of it to close it is a 
virtual buffer as well.

              HTH

              Rick


              =======

              Visit my webpage at www.blind-geek-zone.net

              Here you will find Audio tutorials for popular programs, 
blindness related web links, blind mailing list links and documents for various 
things. 

                ----- Original Message ----- 
                From: bjones 
                To: jfw@xxxxxxxxxxxxx 
                Sent: Saturday, January 13, 2007 8:36 PM
                Subject: RE: Lots of blank virtual buffers in IE 7 with JAWS 
7.1 and 8.0.


                Rick
                I have to agree.  I don't know what a virtual buffer is but can 
tell you these settings are what I too got for every question I asked FS 
regarding my problems with Jaws 8.   None of them were fixed by changing the 
settings.
                Barbara

                  -----Original Message-----
                  From: jfw-bounce@xxxxxxxxxxxxx 
[mailto:jfw-bounce@xxxxxxxxxxxxx]On Behalf Of Rick Harmon
                  Sent: Saturday, January 13, 2007 7:59 PM
                  To: jfw@xxxxxxxxxxxxx
                  Subject: Re: Lots of blank virtual buffers in IE 7 with JAWS 
7.1 and 8.0.


                  The response they gave you is crap.  None of these settings 
have been necessary since JAWS 6.  Jaws 6 and later should run very well with 
XP settings out of the box.  This is basically how I set my machine here and 
how we set all of our machines at work.  All those settings they told you to 
change are completely unnecessary for newer versions of JAWS and will do 
nothing to fix the IE bug.

                  Rick


                  =======

                  Visit my webpage at www.blind-geek-zone.net

                  Here you will find Audio tutorials for popular programs, 
blindness related web links, blind mailing list links and documents for various 
things. 

                    ----- Original Message ----- 
                    From: acarthon@xxxxxxxx 
                    To: jfw@xxxxxxxxxxxxx 
                    Sent: Saturday, January 13, 2007 7:45 PM
                    Subject: Fw: Lots of blank virtual buffers in IE 7 with 
JAWS 7.1 and 8.0.


                    Hi list,
                    Yes I believe I have Darrell if you are talking about when 
JAWS makes it seem like nothing is there. . As a matter of fact, I e-mailed FS 
about this issue yesterday. I will place the reply below. 
                    I hope this helps. I sometimes remedy this issue by hitting 
the F5 command when using IE 6. I still have to check and make the changes 
myself as described below. 
                    Beware, the response is quite long. 
                    AC 

                    Thank you for contacting Freedom Scientific Support. 
                    The first suggestion with these symptums is to first check 
display settings.  
                    Below are the suggested settings to optimize  Windows XP 
with Jaws.  
                    1.  Press Control plus Escape or Windows Key to open the 
Start Menu.
                    2.  Press S for Settings and Enter on Control Panel.
                    3.  Press the letter D till you hear display and press 
Enter.
                    4. on the Themes Page:
                    Windows XP should be set to modified by default.
                    To change press alt plus down arrow to open
                    5.  Control Tab to the Desktop Tab  
                    Set background to bliss
                    Set position  stretch 
                    6.  Press Control Tab to Screen Saver
                    Set to none]
                    7.  Control Tab to Appearance Tab
                    Set  to Windows Classic Style
                    Color Scheme Windows Standard
                    Font Size Normal
                    8.  Tab to OK and press Enter 
                    Suggestions for setting up folders in Windows XP 
                    1. Hold down the Windows key and press the letter M to get 
to the desktop.
                    2.  Press M for my computer and press Enter.
                    3. Press Alt plus t and down arrow to Folder Options and 
press Enter.
                    4.  When on the general tab, set tasks to use Windows 
Classic Folders.
                    Set to Open folders in the same Window.
                    5.  Tab to OK and press Enter.  
                    Note: After making these changes, the Display page Themes 
combo box says "Modified Theme." 
                    Start Menu
                    List of 6 items
                    1. From Control Panel, Move to Taskbar and Start menu and 
press ENTER.
                    2. From the Taskbar page, press ALT+G to move to and 
uncheck Group Similar Taskbar Buttons.
                    3. Press ALT+H to move to and uncheck the check box for 
Hide inactive icons.
                    4. Press CTRL+TAB to move to the Start Menu page.
                    5. Select Classic start menu.
                    6. Press ENTER to close this dialog box.
                    list end 
                    Windows Explorer
                    List of 10 items
                    1. Press WINDOWS KEY+E to open Windows Explorer.
                    2. Press ALT+V to open the View menu.
                    3. Select "Arrange Icons by" and press ENTER to open the 
submenu.
                    4. Move to the menu item "Name" to arrange by Name, and 
Press ENTER to select this and close the menus.
                    5. Repeat steps 2 and 3, and move to the item "Show in 
Groups." If it is checked, press ENTER to uncheck it and close the menus.
                    6. Press ALT+T to open the Tools menu.
                    7. Press O to open the Folder Options Dialog.
                    8. Press CTRL+TAB to move to the View page.
                    9. Press SPACEBAR to activate the "Apply to all folders" 
button, and press SPACEBAR on the YES button to acknowledge this change.
                    10. Move to the OK button and press SPACEBAR to close this 
dialog box.
                    list end 
                    System Performance
                    List of 6 items (contains 1 nested list)
                    1. From the Control Panel, move to System and press ENTER 
to open the System Properties Dialog.
                    2. Press CTRL+TAB to move to the Advanced page.
                    3. Press ALT+S to activate the Performance Settings button. 
The Performance Options Dialog opens.
                    4. Clear the following check boxes:
                    List of 4 items nesting level 1
                    * Animate Windows when Minimizing and Maximizing.
                    * Slide open Combo Boxes.
                    * Smooth-scroll List Boxes.
                    * Use Visual Styles on Windows and Buttons.
                    list end nesting level 1
                    5. Press ENTER to close the Performance Options dialog and 
return to the System Properties dialog box.
                    6. Press ENTER to activate the OK button and close the 
System Properties dialog box. 
                    Note: 
                    If there are two display adapters showing in the device 
manager under display adapters, be sure to disable the second instance of the 
driver for proper
                    operation of Jaws.  
                    Sluggishness on the internet is most likely caused by 
spyware or malware that may have gotten installed on your system.  
                    We strongly recommend getting a good spy ware removal tool 
as in Counter Spy or Spy Sweeper from Web Roott software. This tool will check 
your computer
                    for Spy ware. These days, this is an absolute must. 
                    http://www.counterspy.com
                     
                    If you have any additional questions, please don't hesitate 
to contact us. 
                    Thank you for choosing Freedom Scientific! 
                    If replying to this message, Be sure to include all 
previous correspondence pertaining to this issue so that we might more quickly  
assist you. 
                    Regards,
                    Grant Downey
                    Technical Support Specialist
                    Freedom Scientific 
                    Phone support: 727 803 8600, option #2
                    E-mail Support: 
                    support@xxxxxxxxxxxxxxxxxxxxx
                     
                    Visit our website at:
                    http://www.freedomscientific.com 
                    Our Mission
                    To develop, manufacture and market innovative 
technology-based products
                    and services that those with vision impairments and learning
                    disabilities use to change their world. 
                    -----Original Message-----
                    From: 
                    acarthon@xxxxxxxx
                    [mailto:acarthon@xxxxxxxx]
                     
                    Sent: Friday, January 12, 2007 11:48 AM
                    To: Freedom Scientific Technical Support
                    Subject:  
                    Hello Freedomscientific,
                    I am running JAWS 7.1 on my laptop with Windows XP SP2. 
                    While surfing the web, JAWS tends to hang up on me when a 
page is loading. In other words, I often can't get it to say or do anything 
until the page is
                    fully loaded. 
                    I have also had JAWS lose focus while on the net. The web 
page can be loading and all of a sudden the web page is no longer there. I 
check the status of
                    the page with the JAWS command at one minute and the page 
is still loading, then the next minute it says nothing. I try hitting the arrow 
keys to move
                    the cursor and nothing is said. However, if I hit the 
numpad 5 key Jaws will say blank. I end up doing an alt-tab command to get the 
web page back in focus,
                    and everything works again. 
                    JAWS is also very sluggish during these times. 
                    I hope you all can assist me with this issue. 
                    Thanks! 
                    AC  

                    nu7i@xxxxxxxxxxxxx>
                    To: <jfw@xxxxxxxxxxxxx>
                    Date: Sat, 13 Jan 2007 10:54:34 -0700
                    Subject: Lots of blank virtual buffers in IE 7 with JAWS 
7.1 and 8.0.
                    Message-ID: <052901c7373b$e30719c0$800101df@djrvk8c1>

                    Hello Everyone,

                    I have been noticing more and more frequent instances where 
web pages pulled up in IE 7 using either JAWS 7.1 or 8.0 have completely blank 
virtual buffers.  It is necessary to close and reload the browser window.  
Further, this problem increases in frequency the longer JAWS is running.  The 
problem goes away for awhile after JAWS has been closed and restarted, then 
recurs soon after.

                    Anyone else experiencing this issue?

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