Insert + F4 is supposed to be used for normal JAWS shutdown. Insert + Win + F4 is supposed to be used in the event of a crash or other JAWS glitch that results in loss of speech. The latter creates a dump file that you can send to FS for their tech support team to analyze. In reality, almost nobody bothers to send them the dump file, because the general perception is that they won't bother to fix the problem that caused the crash in the first place. Besides, most users don't know how to find the dump file anyway. ----- Original Message ----- From: Angel238 To: jfw@xxxxxxxxxxxxx Sent: Tuesday, August 05, 2008 1:09 PM Subject: Jaws memory dump: What is the difference between merely shutting down Jaws and using the incert, windows, f4 key stroke, to, I suppose, clear Jaws from memory completely. Is there an advantage to pressing windows incert f4. When is it best to use this key stroke. "I'll be your friend with pleasure"