If a total loss of speech occurs, it is difficult to recover JAWS without rebooting the computer. However, a reboot provides no diagnostic information to assist Freedom Scientific in researching the underlying problem. INSERT+WINDOWS Key+F4 is a new JAWS keystroke for emergency recovery. The new keystroke closes JAWS, terminates all related processes, and creates a memory dump file. The diagnostic information can be used to assist Technical Support. (Note: The keystroke will not work at the Windows Log In screen.) After issuing this command, you can restart JAWS to regain speech. The memory dump file is saved to the Settings folder. To locate the file, do the following: list of 5 items 1. Press CTRL+ESC to open the Start menu. 2. Choose Programs. 3. Choose JAWS 8.0, Explore JAWS, and then Explore My Settings. This opens the following folder: C:\Documents and Settings\<your user name>\Application Data\Freedom Scientific\JAWS\8.0\Settings\ENU. 4. Press the BACKSPACE key to navigate to the Settings folder. 5. Select the JAWSMemDmp folder and press ENTER. The files in this folder are identified by the JAWS version and build number. list end -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx