Re: Jaws and Microsoft Word

Hello.

Refreshing the screen and maximizing the window is one thing I would suggest, as was mentioned earlier in this thread. Here is something else you may wish to investigate.

Sometimes in jaws 10, I have noticed that auto forms mode can trip up on itself when it comes to the virtual cursor and applications that use the virtual cursor such as Help in windows. I realize that you aren't in any kind of form, but as I said, sometimes the virtual cursor can get tripped up. This may be part of the problem. Make sure that your virtual cursor is being activated when you enter the virtual help viewer. You can experiment around with pressing insert plus z to make sure it is on. Also, you may wish to set some things back to the old Jaws 9 behavior, such as disabling auto forms mode. Just a few things to try for trouble shooting.

Just my two cents.

Jeremy Hartley

----- Original Message ----- From: "Larry Stansifer" <larrys@xxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Thursday, December 04, 2008 12:40 PM
Subject: RE: Jaws and Microsoft Word


1.  Make certain your window is maximized with alt+spacebar
and X

2. Try refreshing the screen with Insert+Escape.
I haven't installed 10 yet but in 9.latest Insert+escape has
become my new best friend.

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx
[mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Carmen
Sent: Thursday, December 04, 2008 1:33 PM
To: jfw@xxxxxxxxxxxxx
Subject: Jaws and Microsoft Word


Hey list,
I'm using Jaws 10 and Windows XP pro.  I was looking
at the Microsoft Word help system so I could learn more
about Word.  I'm making it my mission to learn how to use
the help system for various programs.  In trying to achieve
this goal I've ran into some problems when using the
Microsoft Word XP 2003 help system.  I was looking at the
link for Outlook. I had no problem with reading the
information pertaining to the  new features in Outlook but
when  I switched my focus from the Word help window to
another window and then alt tabbed back to the Microsoft
Word Help window and did a say all to read the information
again Jaws wouldn't read it.  If he did it was very slow.  I
also tried up and down arrowing and nothing happened.  I did
two things. 1. I held down the insert key and pressed up
arrow and then quickly released the keys and repeated this
process several times and Jaws read the information for me.
I shouldn't have had to do that. 2.  I used the Jaws cursor
and read the information.
What I'm getting at is: Why does Jaws not read the
information the way he's supposed to when I return focus
back to the Word help window?  One thing that I didn't
mention before is I pressed alt left arrow to go back a page
and then alt right arrow to return to the page talking about
Outlook and did another say all and Jaws read it just fine.
Why is this happening? I shouldn't have to do insert up
arrow several times, or use the Jaws cursor, etc to read a
simple piece of information.  Any suggestions would be
appreciative. Carmen



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