Re: Jaws 9 reading problems on laptop

Hi Troy,
You wrote:



Hello All,
Earlier this week I had my Dell laptop restored to factory settings by my tech, not Dell, and I don't know what difference that makes, but I've noticed that since I've reinstalled Jaws 9 that when I go to the Jaws cursor to read anything it won't read the majority of the time, even things it normally does read. In most cases reading with the pc cursor is fine. When I'm right arrowing reading tabs though it won't read the name of the tab either in the Jaws cursor or the pc cursor, all it says is tab. Does anybody have any idea what might be wrong?
Well, I'll take a guess. Sounds like the video intercept isn't installed properly. Go to Start, Programs, Jaws 9.0, Tools and Video Intercept Manager and see what it says. I had similar trouble on a machine at work and that was the issue. You could also get FS tech support's opinion on this, too. 
Good luck.
Tom


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