Kim, Next time just rapidly press the left/right/left/right etc. pair of ctrl, then alt, then shift. This usually unsticks, and is one heck of a lot faster than rebooting...and it is a good way to exercise your finger muscles. Dave Composed on a Dell Latitude 630 in the general vicinity of my Audio Recording and Mixing Studios, San Francisco Bay Area. ----- Original Message ----- From: Starrett, Kimberly A., VBAPHILSDT To: jfw@xxxxxxxxxxxxx Sent: Monday, May 16, 2011 10:52 Subject: RE: Jaws 11 and Word 2003 difficulties I never heard about the "stuck" modifier key thing though I see it all the time when using outlook in a remote terminal session. The only way I've ever found to address the problem was to reboot the machine, which is far from ideal but does work. Kim ------------------------------------------------------------------------------ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Farfar Carlson Sent: Monday, May 16, 2011 1:40 PM To: jfw@xxxxxxxxxxxxx Subject: Re: Jaws 11 and Word 2003 difficulties Chris, I'm almost with you on going back to JFW 11 but not yet. I've encountered similar issues with navigating in a message area in Outlook 2007 occasionally. I've found that it's usually because one of the modifier keys are stuck (Ctrl, Alt, Shift, Windows). Multiple presses of left/right keys get this resolved and often I'm back in business. Of course this does not sound like how JFW 11 used to behave for me, but it's been so long I wouldn't be a reliable reporter on behavior. However it does happen with JFW 12.0.525 and has happened to some extent for every version of JAWS as far back as 3.5. And of course the "stuck key" is always blamed on the keyboard drivers used by MS. Big surprise. Anyway thought I'd pass along that suggestion, just in case it makes things easier for you. Dave Composed on a Dell Latitude 630 in the general vicinity of my Audio Recording and Mixing Studios, San Francisco Bay Area. ----- Original Message ----- From: CrisMunoz54 To: jfw@xxxxxxxxxxxxx Sent: Monday, May 16, 2011 10:28 Subject: Jaws 11 and Word 2003 difficulties Hello list, With all the trouble that the latest Jaws release (12.0.1158) has given me and others on these various slists, I have gone back to using Jaws 11 (11.0.1476 I think it is) for now. Aside from the issues here and there that have been fixed in the newer JFW 12 releases, I'm satisfied with Jaws 11 over all. There is one thing however that I am experiencing and because it's been so long since I've used JFW 11, I can't recall if this was present in Jaws 11 when it was still the newest build. When I open a Word document, be it by launching MicrosoftWord itself or by composing an e-mail message through my Outlook 2003, I have difficulty with getting around the message field. I can type in the subject field with no problems and can arrow back and forth by character, word etc, but when I'm in the message field for example, I can't seem to do anything. Jaws will just read the line of text that I'm on, but I am unable to arrow back and forth or up and down. Very similar if I had the virtual cursor turned off on a webpage. The same goes for when I've got a Word document open. I can type fine and dandy, but once I try using the various say all commands, It's almost completely a no go. The say all command works, but that's it. I've tried switching the format from plane text to rtf to html and it doesn't make a difference. I've also tried going from the normal view to web etc in the view menu and still nothing. Sometimes, and for no reason, everything will work fine and I can navegate text wit no problems, but the troubles explained above happen more often than not and because of this, I'm finding myself using JFW 11 for pretty much everything, but when I have to type something or compose or respond to an e-mail, I'm switching between the two JFW versions. I can't figure out why sometimes things will work fine and others, it's just not happening. Is anyone else experiencing this and if so, were they able to fix it? I'm using Word 2003 and the Jaws versions mentioned above. Thanks,