Pretty sure he is suggesting an uninstall and to remove the shared components, then install. Might work. Dave Composed on a Dell Latitude 630 in the general vicinity of my Audio Recording and Mixing Studios, San Francisco Bay Area. ----- Original Message ----- From: CrisMunoz54 To: jfw@xxxxxxxxxxxxx Sent: Monday, May 16, 2011 19:08 Subject: RE: Jaws 11 and Word 2003 difficulties Do you mean an entire uninstall? Shared components and all? See, now that I'm typing this, in Jaws 11, everything works fine. It comes and it goes. God. ------------------------------------------------------------------------------ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of John Martyn Sent: Monday, May 16, 2011 11:18 AM To: jfw@xxxxxxxxxxxxx Subject: Re: Jaws 11 and Word 2003 difficulties I had this problem before. The all users jaws files for office are replaced with the jaws 12 files are are presenting a problem. Sometimes it would crash jaws too. The only way I could fix it was to delete those files and reinstall jaws 11. John ----- Original Message ----- From: CrisMunoz54 To: jfw@xxxxxxxxxxxxx Sent: Monday, May 16, 2011 10:28 AM Subject: Jaws 11 and Word 2003 difficulties Hello list, With all the trouble that the latest Jaws release (12.0.1158) has given me and others on these various slists, I have gone back to using Jaws 11 (11.0.1476 I think it is) for now. Aside from the issues here and there that have been fixed in the newer JFW 12 releases, I'm satisfied with Jaws 11 over all. There is one thing however that I am experiencing and because it's been so long since I've used JFW 11, I can't recall if this was present in Jaws 11 when it was still the newest build. When I open a Word document, be it by launching MicrosoftWord itself or by composing an e-mail message through my Outlook 2003, I have difficulty with getting around the message field. I can type in the subject field with no problems and can arrow back and forth by character, word etc, but when I'm in the message field for example, I can't seem to do anything. Jaws will just read the line of text that I'm on, but I am unable to arrow back and forth or up and down. Very similar if I had the virtual cursor turned off on a webpage. The same goes for when I've got a Word document open. I can type fine and dandy, but once I try using the various say all commands, It's almost completely a no go. The say all command works, but that's it. I've tried switching the format from plane text to rtf to html and it doesn't make a difference. I've also tried going from the normal view to web etc in the view menu and still nothing. Sometimes, and for no reason, everything will work fine and I can navegate text wit no problems, but the troubles explained above happen more often than not and because of this, I'm finding myself using JFW 11 for pretty much everything, but when I have to type something or compose or respond to an e-mail, I'm switching between the two JFW versions. I can't figure out why sometimes things will work fine and others, it's just not happening. Is anyone else experiencing this and if so, were they able to fix it? I'm using Word 2003 and the Jaws versions mentioned above. Thanks,