RE: JAWS crashing in windows vista
- From: "Joseph Lee" <joseph.lee22590@xxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 4 Aug 2009 06:49:07 -0700
Hi,
I'll investigate it then. (and, I'm not Brian.)
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Voy44
Sent: Tuesday, August 04, 2009 4:25 AM
To: jfw@xxxxxxxxxxxxx
Subject: Re: JAWS crashing in windows vista
Hi Brian,
there is a folder in jAWS called "dump", where helpful debug information is
stored regarding all JFW-related crashes.
It is usually found in something like \username\documents and
settings\application data\freedom scientific\JAWS\xxx\settings.
Inside this folder, there are .dmp files, which might help FS diagnose the
problem.
I don't think that the Windows error reporting will help here.
Regards,
Nermin
----- Original Message -----
From: Joseph Lee <mailto:joseph.lee22590@xxxxxxxxx>
To: jfw@xxxxxxxxxxxxx
Sent: Tuesday, August 04, 2009 3:45 AM
Subject: RE: JAWS crashing in windows vista
Hi,
The only viable option would be using Microsoft Narrator to read the screen.
Or, if you have Window-Eyes, you can use that. For me, I have a backup
Korean screen reader that I use when JAWS crashes.
Cheers,
Jospeh
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Brian Giles
Sent: Monday, August 03, 2009 6:31 PM
To: jfw@xxxxxxxxxxxxx
Subject: RE: JAWS crashing in windows vista
Hi Joseph,
Thanks for the message. I just unloaded and reloaded JAWS because it was
having trouble reading the window I was in, and when JAWS came back up I saw
that Microsoft windows dialog. I looked at it more closely than I usually
do, and the only button I see is a close program button. I've never seen a
send error report button when anything has crashed in vista, be it Internet
Explorer or JAWS or whatever. Haven't tried logging off and then back on
yet, though.
I don't see any kind of error code anywhere in that dialog that comes up, so
I don't know if virtualizing the window and copying what's on the screen to
a file would help. Is there a keystroke I can do within that dialog that
might grab some info that might help FS figure out what's going on?
Thanks,
Brian
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