Hi, Patricia. It sounds to me like it could be a computer issue. I got this new computer last year and had problems with it crashing a lot but one of my relatives was able to do more updates and this solved the problem. You might have to get sighted assistance in trying to fix the problem. Other than that, I don't know what else to suggest. Rosemarie ----- Original Message ----- From: Patricia To: jfw@xxxxxxxxxxxxx Sent: Wednesday, October 04, 2006 7:19 AM Subject: JAWS crashing? I am having a problem with closing and restarting JAWS, or even wanting to open a new copy of JAWS. I have a shortcut key implemented for both JAWS 7.0 and 7.10, but when I do the respective keystrokes neither version speaks while JAWS does appear on the screen. sometimes when I restart JAWS will start as I am restarting. I thought this might be a repair issue but I haven't used JFW 7 in awhile. could this be a computer issue or do you think it is a JAWS issue? I know it's strange so I don't expect much of an answer, but I thought I'd ask anyway because it's extremely frustrating, and no one looks forward to the alternative of formatting their machines. Patricia ------------------------------------------------------------------------------ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.407 / Virus Database: 268.12.13/463 - Release Date: 10/4/2006