Hi Cindy. It sounds like some pretty radical things have gone on. I'd suggest totally uninstalling 9 and reinstalling it (but don't remove shared components). If you don't want to quite do that, you could do a repair but I'm most optimistic about a total reinstall. Robert Smith Computer Sciences Corporation Registered Office: 3170 Fairview Park Drive, Falls Church, Virginia 22042, USA Registered in Nevada, USA No: C-489-59 ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- "Cindy Handel" <cindy425@xxxxxxxxxxx> Sent by: jfw-bounce@xxxxxxxxxxxxx 08/20/2008 10:13 AM Please respond to jfw@xxxxxxxxxxxxx To "JFW" <jfw@xxxxxxxxxxxxx> cc Subject JAWS 9 problem Since yesterday, when I was trying to set up JAWS, so it would go into sleep mode when S A Mobile starts, I've had problems with JAWS on my laptop. I can't get into the JAWS configuration manager with JAWS key and 6; I can't access the JAWS menus with the alt key, and it doesn't read most titles. I tried to uninstall JAWS 9 and reinstall. I didn't uninstall all the settings, but maybe I should have. Can anyone tell me what to do to get JAWS back to a usable state? Thanks. Cindy -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx