You can disable anti-virus by finding it in the system tray, pressing the applications key and arrowing down to disable. I don't have Norton's firewall, but I imagine itworks the same. You don't have to exit Jaws. The installation wizard usually takes over. This is another assumption since I don't have the CD yet. ----- Original Message ----- From: Chris Baldridge To: blcompusers@xxxxxxxxxxxxxxx Sent: Friday, November 11, 2005 10:20 PM Subject: How to Turn off the Norton Antivirus Software and the Norton Firewall Hello, I just got my JFW 7.0 software. Every time I try to install it, I mess up. Now, do I unload the current version of Jaws before I install the next version? That is, do I press insertF4, "Quit Jaws for Windows? Now, the instructions say that you should not be running the firewall or the antivirus program so how do I turn them off? Thank you for your help at this time.