Re: HP 4900, Jaws not loading

Hi Keith,
I know the feeling...

On the floppy issue, I myself had to wait about a week for an HP USB floppy 
drive to arrive that my wife ordered off eBay.  I suppose it doesn't need to 
be an HP floppy drive, just so long as it's USB.  I was able to install my 
authorization off the floppy with no problems from that drive.  Systems are 
definitely going this way, with no floppy; I suppose because there are 
memory cards and sticks and USB Thum or Jumpdrives, and because one can 
purchase USB connected floppy drives now.

I have never encountered the video intercept problem on restart to install 
JAWS but perhaps that was just dumb luck on all the systems I've put it on 
over the years.

Next time you see the video intercept error, try launching Microsoft 
Narrator (Windows Key + U).  Narrator should launch automatically; if it 
doesn't you should seek some sighted assistance to get it going from the 
Utility Manager that launched.  Then Alt+Tab over to the video intercept 
error and tab around a little; there is an option to "Install video 
intercept" and an "Execute" button (I think); that has always gotten the 
video intercept installed for me.

Barring all that, the integrated video in your laptop may be at fault.  That 
can be hard to diagnose until you are able to get some sort of speech 
running on the system so you can examine the Device Manager yourself; 
otherwise you would need to get a sighted person to tell you the info from 
Device Manager, so you can tell what is going on there, things like the 
specific name of the video card, and looking under it's properties, the 
driver provider, driver version, driver date, can help you when you check 
the Drivers and Downloads at the HP web site.

Of course it's always possible the system needs a little looking over by HP, 
as one list member suggested to me, but I would try to examine every 
possible avenue I could before resorting to that, as you would need to try 
to uninstall things you don't want HP looking at.  Keep at it - persistence 
often pays off in the end, and when it doesn't, you've still learned a lot.
-Greg

----- Original Message ----- 
From: "Keith" <keithheltsley@xxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, March 15, 2005 8:32 PM
Subject: HP 4900, Jaws not loading


>I have a HP 4900 laptop with Windows XP. I only have Jaws 4.5 but have been
> told that it will run in XP
>
> When Jaws initially tried to install it said that it had to reboot to do 
> an
> install with speech. I did and it came up with the Blue Screen of Death. 
> We
> had to do an install without speech.
>
> Jaws seems to be there but gives an error about not finding a video
> intercept.
>
> Any clues? Also the laptop has no floppy drive.  so I'm wondering about
> authentication
>
> from
> Keith
>
> --
> To post a message to the list, send it to jfw@xxxxxxxxxxxxx
> To unsubscribe from this mailing list, send a message to 
> jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.
> Archives located at: http://www.freelists.org/archives/jfw
>
> If you have any concerns about the list, post received from the list, or 
> the way the list is being run, do not post them to the list. Rather 
> contact the list owner at jfw-admins@xxxxxxxxxxxxxx
> 



--
To post a message to the list, send it to jfw@xxxxxxxxxxxxx
To unsubscribe from this mailing list, send a message to 
jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line.
Archives located at: http://www.freelists.org/archives/jfw

If you have any concerns about the list, post received from the list, or the 
way the list is being run, do not post them to the list. Rather contact the 
list owner at jfw-admins@xxxxxxxxxxxxxx

Other related posts: