Vicki I think you have to hold down a key when your computer is starting up to boot up in safe mode. Safe mode is a state whereby Windows only uses programs that are essential to getting your computer up and running, which means your screen reader will not be started, hence their is no speech. Cheers Chris -----Original Message----- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]On Behalf Of Vicki Wherry Sent: 25 October 2006 04:37 To: jfw@xxxxxxxxxxxxx Subject: Re: HAXDOOR & JAWS Thanks. I've been to the Somantec website and read a lot. As far as running in Safe mode, any suggestions how to do that? I don't seem to have a setting that does that automatically. ----- Original Message ----- From: Richard <mailto:squirman@xxxxxxxxxx> Sherman To: jfw@xxxxxxxxxxxxx Sent: Tuesday, October 24, 2006 6:39 PM Subject: Re: HAXDOOR & JAWS Hi Vicki, A good computer friend of mine wrote me the following suggestion: Here is the Symantec website on that specific virus: http://www.symantec.com/security_response/writeup.jsp?docid=2003-113016-1420-99 <http://www.symantec.com/security_response/writeup.jsp?docid=2003-113016-1420-99&tabid=3> &tabid=3 I would also suggest running any spyware/virus software with Windows booted into Safe Mode that way it only starts what Windows needs to run. Hope this helps. ----- Original Message ----- From: Vicki <mailto:amethyst17@xxxxxxx> Wherry To: JFW List <mailto:jfw@xxxxxxxxxxxxx> Sent: Monday, October 23, 2006 6:50 PM Subject: HAXDOOR & JAWS I have recently been infected with HAXDOOR on both my desktop and laptop computers. I use XOFT SPY to remove the nasty thing, but it seems to come back, even though it says it's completely removed. When I reboot my computer, JAWS says it needs to make changes to my system, and it won't run until I reboot. Once rebooted, I usually have to manually begin running it. I also do a regscrub, clean all the cookies, temp files and temporary internet files. I empty the recycle bin, run Norton and NOD32. I can't get rid of HAXDOOR, and it seems to love playing tricks with my JAWS. Has anyone had any success in completely removing this infection, and if so, what tools did you use? My next option is to completely reinstall Windows on both computers. BTW, does anyone have any info on how this is spread? I use an encrypted router, although it is a B wireless router, and I have the Windows Firewall running most of the time. Thanks. Vicki This e-mail has come from Experian, winner of the UK's 'Business of the Year' 2003 and 2005. Find out about The Experian Conference 2006, 16-17 October, at www.experian.co.uk/conference2006 ========================================================================== Information in this e-mail and any attachments are confidential, and may not be copied or used by anyone other than the addressee, nor disclosed to any third party without our permission. There is no intention to create any legally binding contract or other binding commitment through the use of this electronic communication unless it is issued in accordance with the Experian Limited standard terms and conditions of purchase or other express written agreement between Experian Limited and the recipient Experian Limited (registration number 653331) Registered office: Talbot House, Talbot Street, Nottingham NG80 1TH Although Experian has taken reasonable steps to ensure that this communication and any attachments are free from computer virus, you are advised to take your own steps to ensure that they are actually virus free.