I guess we should be reporting this as a bug then? here is what he says.
----- Original Message ----- From: "Bryan Carver" <Bcarver@xxxxxxxxxxxxxxxxxxxxx>
To: "Steve Gomes" <finnygomes@xxxxxxx> Sent: Tuesday, February 06, 2007 1:25 PM Subject: RE: jaws getting stuck with outlook express Hello Steve, Thanks for your e-mail. When you send in an email request to tech support, we will trouble shoot and try to give you a possible solution or work around for your issue. This is what Tracey is supposed to do. If the offered solutions do not fix your issue, then you should ask the tech support person to escalate the issue. Once it gets to a second level tech, they will investigate further, and might even ask you to try additional things to fix the problem. If they are not able to get it fixed for you, then they will escalate the issue up the chain to our test and development team, who will then test and see about either fixing it, or putting it in line for a fix in a future update. I hope this helps you to better know how to get your issues in front of the right people for resolution. If what you are trying to do is report a bug, then you need to send youremail to suggestions@xxxxxxxxxxxxxxxxxxxxx
Or possibly join the beta team if you are not already on it. If you would like more info on the beta team, let me know and I will see aboutgetting you the information.
Having said that, for this issue, I will check with our test department to see if this is a known issue, and if it is in the queue for the next JAWS update. I will get back to you either way. Regards, Bryan Carver Director of Technical Support Freedom Scientific Phone: 800-444-4443 Extension: 1062 Email: BryanC@xxxxxxxxxxxxxxxxxxxxx -----Original Message-----From: Steve Gomes [mailto:finnygomes@xxxxxxx] Sent: Tuesday, February 06, 2007 1:44 PM
To: Bryan Carver Subject: Fw: jaws getting stuck with outlook express I sent a message about outlook express about a month ago and Tracy told me to do the same thing he says here in this message. It is a known problem experienced by a lot of people who use jaws. It is not a matter of changing the delay. All I want is the same thing I wanted you to do with the problem with same link not working. To realize it is a problemand look into it. Thanks.
my web site www.11954.com/gomes phone 720-747-4990 ----- Original Message ----- From: "Freedom Scientific Technical Support" <support@xxxxxxxxxxxxxxxxxxxxx> To: <finnygomes@xxxxxxx> Sent: Tuesday, February 06, 2007 12:50 AM Subject: FW: jaws getting stuck with outlook express
Dear Steve Thank you for contacting Freedom Scientific technical Support. While
in
Outlook Express, try taking the steps below: 1. Activate the configuration manager "JAWS key+number row 6". 2. Pull up the set options menu "alt+s" 3. Press the letter a to open the advanced options menu 4. Tab over to text out delay 5. Change this number from 0 to 1000 and hit enter 6. Save the settings "control+s" 7. Exit the manager "alt+f4" See if this resolve your issue. Be sure to include all previous correspondence pertaining to this matter when replying to this message so that we might better assist you. Regards, Tracey Jackson, Technical Support Specialist Freedom Scientific Phone support: 727 803 8600, option #2 E-mail Support: support@xxxxxxxxxxxxxxxxxxxxx <mailto:support@xxxxxxxxxxxxxxxxxxxxx> Visit our website at: http://www.freedomscientific.com/ -----Original Message----- From: Steve Gomes [mailto:finnygomes@xxxxxxx] Sent: Friday, February 02, 2007 12:18 PM To: Freedom Scientific Technical Support Subject: jaws getting stuck with outlook express I wonder if you are aware of the problems that we are having with jaws
8
and outlook express. It started with jaws 7. when you reply to a message
and
then delete it, jaws speaks the name of the message you just deleted when in fact the next message is really on the screen. I did write to you
about
this once and Tracy told me to change some settings and that is not the problem. Other people are experiencing this problem also. my web site www.11954.com/gomes phone 720-747-4990
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