Fw: JAWS 6.1
- From: "Grant Hardy" <granthardy@xxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Sun, 10 Apr 2005 22:19:00 -0700
Hello,
Here is my letter to Freedom Scientific. Hopefully more people will write
in.
----- Original Message -----
From: "Grant Hardy" <granthardy@xxxxxxxxx>
To: <support@xxxxxxxxxxxxxxxxxxxxx>
Sent: Sunday, April 10, 2005 10:18 PM
Subject: JAWS 6.1
> Hello,
>
> I have been a user of JAWS for several years now. Although it pains me to
> criticize the product, I've remarked that there have been many reported
> bugs which you continually fail to fix. The most recently discovered bug
> which affects a large amount of us on the JAWS users list is the fact that
> the latest version of JAWS doesn't work with Dec Talk access32. There's
> also been a rather annoying bug where later versions of Microsoft Word
> don't display with JAWS under Windows 9x/ME. You've managed to cut a lot
> of folks off MSN Messenger by your lack of decent scripts for that
> program. It is shocking to me that you don't monitor your own user's
> list--that you don't attempt to fix user-reported bugs--and that you're
> becoming less loyal to your customers. Unlike your competition, GW
> Micro's WindowEyes, there are many users on the JAWS List that are angry
> with Freedom Scientific for failing to support the customers by keeping up
> with their needs. I understand that bugs are tough to fix--but when we
> pay $1000 for JAWS, it is expected to work correctly.
>
> I would like you to please forward me the Email address of Eric Damery.
> Once again, I mean no disrespect, but many of us are thinking about going
> over to WindowEyes. WindowEyes has less loyal users, and less programmers
> than JAWS, yet it still manages to produce and maintain a better product.
> Thanks for reading my letter.
>
> Grant
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